Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen E. Tingle

Nicholasville,KY

Summary

Experienced Sales Development specialist with a background as a small business owner of Ponies & Paisleys Embroidery for over 7 years. Skilled in catering to diverse clientele needs and requests, specializing in embroidery work using 3 machines. Client base ranges from businesses to mothers of young children. Currently balancing this role with full-time work in the healthcare industry, managing appointments and resolving patient issues from home. Previous experience includes serving as a liaison between patients and attorneys in a healthcare office handling bankruptcy cases.

Overview

19
19
years of professional experience

Work History

Healthcare Call Center Representative

Baptist Healthcare
07.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Owner

Ponies & Paisley’s Embroidery and Vinyl
08.2017 - Current


  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Coordinating vendor events and networking with various suppliers and businesses.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.

Patient Support Associate

University of Kentucky Healthcare
01.2015 - 06.2023
  • Maintain client and attorney confidentiality
  • Reconcile patient accounts
  • Prep accounts for legal action
  • File bankruptcy claims and court records
  • Compile itemized statements for patient records
  • Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
  • Maintained accurate patient records by diligently updating electronic health systems.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Organized patient records and database to facilitate information storage and retrieval.

Veterinary Technician

Bluegrass Veterinary Clinic
01.2007 - 01.2015
  • Face to face communication with clients explaining procedures and product knowledge
  • Engaged with drug and product representatives weekly
  • Sold array of products to customers
  • Organized community events
  • Excelled in high stress emergency situations
  • Prepared billing, payments plans, and collections.

Education

Bachelors of Arts -

Eastern Kentucky University
Richmond, Kentucky
01.2014

Undergraduate Studies - Animal Science

University of Kentucky
Lexington, Kentucky
01.2013

Associates Degree of Arts - undefined

Bluegrass Community and Technical College
01.2010

Skills

  • Sales and Marketing skills
  • Organizational proficiency
  • Confident interpersonal skills
  • Multitask
  • Product knowledge
  • Building rapport
  • Sales expertise
  • Brand representation
  • Customer support
  • Relationship building
  • Sales and upselling

Timeline

Healthcare Call Center Representative

Baptist Healthcare
07.2023 - Current

Owner

Ponies & Paisley’s Embroidery and Vinyl
08.2017 - Current

Patient Support Associate

University of Kentucky Healthcare
01.2015 - 06.2023

Veterinary Technician

Bluegrass Veterinary Clinic
01.2007 - 01.2015

Undergraduate Studies - Animal Science

University of Kentucky

Associates Degree of Arts - undefined

Bluegrass Community and Technical College

Bachelors of Arts -

Eastern Kentucky University

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