KRISTEN EVANS
Winston Salem,NC
Summary
Expert in administration and management of daycare and youth detention facilities, specializing in services for children and families. Proven track record in case planning, crisis intervention, and advocacy, effectively addressing client needs across various human services. Skilled in monitoring care services to ensure compliance and safety for vulnerable populations, while collaborating with local social services to enhance service delivery.
Overview
13
13
years of professional experience
Work History
Behavioral Health Associate
Novant Hospital
Winston-Salem, North Carolina
03.2025 - Current
- Provided crisis intervention services to individuals experiencing a behavioral health emergency.
- Supported crisis intervention by de-escalating conflicts, ensuring patient safety, and fostering a therapeutic environment.
- Facilitated group therapy sessions to promote social skills and coping strategies.
- Monitored patient behavior and reported changes to healthcare team.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Assisted patients with daily living activities and personal care needs to enhance overall well-being.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient progress in electronic health records to maintain continuity of care and support treatment planning.
- Attended workshops and training related to clinical best practices in order to stay current in the field.
Mental Health Technician
Old Vineyard Behavioral Health
Winston Salem, NC
09.2024 - Current
- Provided direct care to patients with psychiatric disorders, ensuring safety and enhancing overall well-being.
- Facilitate skill-building groups, enhancing patient engagement and therapeutic outcomes.
- Participate in de-escalation practices, contributing to a secure and calm environment.
- Developed and implemented creative therapeutic activities, adapting evidence-based practices to engage diverse patient needs.
- Assisted in intake and discharge processes, streamlining transitions and facilitating smoother patient flow.
- Provided support during meal times, fostering a supportive and structured daily routine.
- Maintain accurate patient records, ensuring compliance with healthcare regulations and facilitating seamless communication among care providers.
- Contacted patients' relatives to coordinate family visits and conferences.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
DETENTION OFFICER
Forsyth County Sheriff Office
Winston-Salem, NC
05.2024 - 09.2024
- Ensured safety and security for staff, visitors, and inmates, promoting a secure environment.
- Supervised inmate activities to maintain order while upholding personal rights.
- Processed new intakes and managed court documents with attention to detail.
- Facilitated meal distribution and safely escorted inmates and visitors to ensure compliance with procedures.
- Adapted to diverse situations with professionalism and independent thinking.
DIRECT SUPPORT ASSISTANT
NYS Bernard Fineson Developmental Center
Queens Village, NY
07.2013 - 05.2024
- experience providing services to children and their families either in the inspection, management, or administration of: day care programs; youth detention facilities; or other providers or providing, supervising, monitoring, or administering services for children, adults, or their families, including but not limited to: providing social casework, case planning, case management, counseling, crisis intervention, advocacy on behalf of clients, or direct investigation of potential abuse and neglect in one or more of the following settings: human services; juvenile justice; criminal justice; local departments of social services; or local voluntary childcare service programs.
Education
CRIMINAL JUSTICE - Criminal Justice
Cuny Queensborough Community College
Bayside, NY10-2024
CRIMINAL JUSTICE - Criminal Justice
Cuny John Jay College of Criminal Justice
New York City, NY04-2003
Certificate - Certified Nursing Assistant
Nassau Community College
Garden City, NYCertificate - Ekg/Phlebotomy
York College
Jamaica, NYCertificate - Certified Medical Administrative Assistant
Ed2go
Certificate - Medical Billing And Coding
Ed2go
Skills
- Crisis intervention
- Mental health first aid
- Cognitive behavioral techniques
- De-escalation techniques
- Conflict de-escalation
- Patient engagement
- Documentation accuracy
- Electronic health records
- Team collaboration
- Problem solving
- Emotional intelligence
- Autism spectrum
Timeline
Behavioral Health Associate
Novant Hospital
03.2025 - Current
Mental Health Technician
Old Vineyard Behavioral Health
09.2024 - Current
DETENTION OFFICER
Forsyth County Sheriff Office
05.2024 - 09.2024
DIRECT SUPPORT ASSISTANT
NYS Bernard Fineson Developmental Center
07.2013 - 05.2024
CRIMINAL JUSTICE - Criminal Justice
Cuny Queensborough Community College
CRIMINAL JUSTICE - Criminal Justice
Cuny John Jay College of Criminal Justice
Certificate - Certified Nursing Assistant
Nassau Community College
Certificate - Ekg/Phlebotomy
York College
Certificate - Certified Medical Administrative Assistant
Ed2go
Certificate - Medical Billing And Coding
Ed2go