Kristen Fischer
Rossville,GA
Summary
I am a results-driven professional in retail sales, known for my high productivity and efficiency in completing tasks. I'm well-versed in customer service, inventory management, and sales strategy development. I also excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. I am highly motivated with an extensive background in sales, skills in customer service and product knowledge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Beauty Sales Advisor/Tom Ford Boutique Manager
Saks Fifth Avenue
Naples, FL
02.2016 - 02.2022
- Answered customer questions regarding product features, benefits, and pricing information.
- Followed up with customers after their purchases to ensure satisfaction.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized special promotions for seasonal items or new products.
- Participated in product demonstrations at local events.
- Assisted in merchandising and restocking shelves with beauty products.
- Recommended, selected and located merchandise based on customer desires.
- Suggested additional items or services that could enhance the customer's purchase decision.
- Communicated promotional offers to existing customers via phone or email.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate- Dior Counter Manager
Nordstrom
Naples, FL
01.2011 - 02.2016
- Attended weekly team meetings to review performance goals and objectives.
- Handled returns and exchanges according to company policies.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Promoted to counter manager of Christian Dior, L'Occitane, and Bobbi Brown
- Worked closely with senior leadership team in order to identify new opportunities for growth and expansion of the Christian Dior brand.
Esthetician
New Image Medi Spa
Morristown , TN
04.2004 - 07.2007
- Kept detailed records of client visits, treatments performed, and product purchases.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Designed customized facial and body treatments meeting individual client needs.
- Educated clients on skin care procedures and products.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Supported profitability by upselling products and services and processing sales.
- Attended continuing education courses related to esthetics industry advancements.
- Ensured compliance with state regulations related to sanitation and health standards.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Performed laser vein therapy and laser hair removal procedures.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Achieved cost-savings by developing functional solutions to problems.
Education
Esthetics
Tennessee School of Beauty
Knoxville, TN07-2004
Reiki
Reiki Certificate
Ooltewah, TNYoga instructor
Southern Soul Yoga
Chattanooga, TNSkills
- Personalized recommendations
- Brand awareness promotion
- Skin care consultation
- Client retention strategies
- Product knowledge expertise
- Customer relationship building
- Sales target achievement
- Manage inventory
- Microsoft applications proficiency
- Professional demeanor
- Meeting sales goals
- Interpersonal communication
- Honest and dependable
- Positive customer engagement
Certification
- Certified Reiki Master
- certified yoga instructor
Timeline
Beauty Sales Advisor/Tom Ford Boutique Manager
Saks Fifth Avenue
02.2016 - 02.2022
Sales Associate- Dior Counter Manager
Nordstrom
01.2011 - 02.2016
Esthetician
New Image Medi Spa
04.2004 - 07.2007
Esthetics
Tennessee School of Beauty
Reiki
Reiki Certificate
Yoga instructor
Southern Soul Yoga
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