Kristen Franco

• Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
• Involved associates in decision-making processes to empower team and drive continued successes.
• Controlled costs consistently to effectively eliminate shrink and increase profits.
• Set example for customer service by handling challenging situations and modeling positive behaviors to team members.
• Established open communication with employees to encourage feedback sharing and improve team morale.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
• Increased overall store productivity with effective scheduling and task delegation.
• Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
• Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.

• Streamlined store operations by effectively managing supply budgets and orders.
• Played an integral role in the execution of annual physical inventories, ensuring accuracy and efficiency in the process.
• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
• Trained new team members on store policies, procedures, and sales techniques for improved performance.
• Answered product questions and assisted customers in selection and checkout.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Supervised payroll corrections for accuracy and duplications.
• Created staff schedules, approved requested time off and updated reports.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.

• Created load processing plans that enhanced speed and accuracy while mitigating product loss.
• Conducted thorough research of inventory loss to avoid stock shortages
• Trained new team members on proper product handling and rotation while working new loads and overstock
• Monitored and inspected inventory to identify and remove expired or infested products.
• Execution of monthly promotional sets according to company initiatives and branding.
• Successfully managed deadlines in a fast paced environment providing clear updates and resolving issues quickly.

• Provided leadership and performance oversight of the Pet Products Manager
• Conducted thorough research of inventory loss to avoid stock shortages.
• Trained new team members on proper product handling and rotation while working new loads and overstock
• Monitored and inspected inventory to identify and remove expired or infested products.
• Execution of monthly promotional sets according to company initiatives and branding.
• Successfully managed deadlines in a fast paced environment providing clear updates and resolving issues quickly.

*This job title was later changed to Merchandise and Inventory Leader during my time in role.

• Collaborated with veterinary professionals to provide medical care for pets under our supervision.
• Managed inventory levels effectively, ordering supplies as needed to prevent stock shortages.
• Conducted regular 1:1 meetings with direct reports covering areas opportunities and successes.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Successfully managed department budgets to maximize store profitability.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.

• Developed and maintained relationships with customers to enhance customer satisfaction.
• Managed all front end operations including supply and change orders in partnership with the Operations Manager
• Trained new team member on front end policies and procedures
• Supported departments when direct supervisor was on PTO or Leave.
• Assessed team performance and conducted coaching conversations with direct reports based on current company initiatives.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
• Coached employees through day-to-day work and complex problems.

• Trained new team members on department polices and procedures
• Partnered with Pet Care Manager on ordering of animals and supplies needed in the department.
• Responsible for all duties of the Pet Care Manager in their absence including inventory counts and ordering with the oversight of available Leadership.
• Educated staff and prospective Pet Parents on proper animal care and handling.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Prepared and administered medications and treatments as prescribed by a veterinarian.

• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about products and animal care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build trust and loyalty.
• Accurately processed POS transactions
• Assisted in training new staff members on company policies and procedures