Summary

Overview

Work History

Education

Skills

Education Certifications Volunteer Work

References

Timeline

Kristen Fraser

Roseville,CA

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer support position. Ready to help the team achieve company goals.

Overview

years of professional experience

Work History

CUSTOMER SUPPORT ANALYST

Charity Dynamics

07.2022 - Current

Managed fast-paced call center work to assist a high volume of daily customers using multiple internal databases and systems.
Track and document inbound support requests (tickets) and ensure proper notation of client problems or issues
Collaborated with cross-functional teams to identify and resolve recurring customer concerns.
Actively participated in team meetings to share insights and best practices for improving overall performance.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

BEHAVIORAL HEALTH PARAPROFESSIONAL/PARENT PARTNER

M.I.K.I.D. – Mentally Ill Kids in Distress

04.2018 - 08.2022

Met with teachers to establish goals for students in an intervention program.
Conducted thorough assessments to identify client strengths, areas for improvement, and potential barriers to progress in treatment planning.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.

DAYCARE TEACHER

Tricia’s Learning Center

06.2015 - 09.2018

Help to create better communication within the organization, by facilitating open dialogues between teachers and parents
Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate reward systems.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

CORPORATE BROKERED LOANS

First Magnus Financial – Corporate Headquarters

01.2013 - 08.2013

Assure all brokered loans were funded and data entry was finalized
Arranged for inspections and surveys of sold properties.
Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.

OFFICE MANAGER, MARKETING SALES SPECIALIST

State Farm Insurance

06.2011 - 08.2011

Establish new customer policies and accounts and assist existing customers with account updates, additional lines of business, or changes
Controlled finances to lower costs and keep the business operating within budget.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Streamlined office operations by implementing efficient filing systems and organizational strategies.