Kristen Gardiner
Bel Air
Summary
Seasoned healthcare professional with a robust background at Upper Chesapeake Health System. Excelled in enhancing hospice care quality, fostering community relations, and driving operational excellence. Proven track record in regulatory compliance and financial administration. Exceptional communication skills with an emphasis on compassionate interactions and ability to build relationships with families and residents during a challenging time.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Director, Senator Bob Hooper House
Upper Chesapeake Medical Center
05.2017 - Current
- Acting Director of an 8 bed Assisted Living Facility specializing in hospice care
- Responsible for oversight and management of all daily operations of the residential hospice facility
- Manage clinical and non-clinical staff to perform to their highest level for elite patient care
- Liaison to hospice agencies and referral sources for admissions to facility to include referrals through patient placement
- Responsible for development and implementation of annual budget with direct oversight of all financial affairs related to facility to include hiring and separation of all staff
- Facilitating and developing relationships with community and referral sources to increase potential resident base
- Development and oversight of contracts related to hospice providers at the residential facility
- Maintaining a supportive relationship with the UCH Foundation to facilitate potential donors and foster relationships in the community
Intake Coordinator-Senator Bob Hooper House
Upper Chesapeake Health System
05.2014 - 05.2017
- Provides excellent customer service to patients, family members, and hospice providers during the intake process through stay at residential facility
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and hospital policies
- Responsible for all referrals and coordination of all admissions to facility from all referral sources to include hospice providers, family members, hospital systems and community health providers
- Develop and foster strong relationships with community referral sources to grow referral base
- Guidance and support to hospice team, serving as a mentor to new staff
Licensed Practical Nurse
Upper Chesapeake Health System
03.2011 - 06.2014
- Assisted with admissions, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care
- Responsible for the daily care of hospice patients to ensure dignity, comfort and safe patient care
- Supervision of patient care technicians and volunteers providing care for patients
- Comforted and counseled patients and families throughout care process.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Licensed Practical Nurse
Mt. Washington Pediatric Hospital
03.2003 - 06.2014
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Excellent professional care of the neonate, infant and toddler population
- Comforted and counseled patients and families throughout care process.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
Local Coordinating Council
Harford County Local Management Board
03.2007 - 01.2010
- Developed strong relationships with external partners, securing resources for vulnerable children with medical or mental health needs
- Collaborating with child serving agencies across Harford County and Maryland to facilitate services in compliance with COMAR
- Serve as a support for families and community members with children in need of assistance and services
- Coordinate all meetings and teams related to children in need of services through Harford County child serving public agencies such as public schools, department of mental health, department of juvenile services, developmental disabilities association
- Advocate at county and state level for children services with medical and mental health needs
Education
Licensed Practical Nurse - Nursing
Harford Community College
Bel Air, MD05-1993
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Regulatory compliance
- Task delegation
- Staff coordination
- Financial administration
- Board relations
Accomplishments
- Achieved a satisfaction score for facility from family members of over 99.5% for past 5 years
- Community Health Nurse of the Year 2022
- Supervised staff of over 20 individuals
- Facilitated several high dollar contributions to the UCH Foundation through development of relationships with community and grateful families
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Hospice and Palliative Nurse
Timeline
Assistant Director, Senator Bob Hooper House
Upper Chesapeake Medical Center
05.2017 - Current
Intake Coordinator-Senator Bob Hooper House
Upper Chesapeake Health System
05.2014 - 05.2017
Licensed Practical Nurse
Upper Chesapeake Health System
03.2011 - 06.2014
Local Coordinating Council
Harford County Local Management Board
03.2007 - 01.2010
Licensed Practical Nurse
Mt. Washington Pediatric Hospital
03.2003 - 06.2014
Licensed Practical Nurse - Nursing
Harford Community College
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