Lizbeth Gonzalez
Midland,TX
Summary
Dynamic leader with proven success in staff management and guest relations, honed at Chic-Fil-A and other notable positions. Expert in food safety compliance and POS system operations, I excel in creating high-quality customer experiences, achieving significant improvements in customer satisfaction. Skilled in training and mentoring teams to exceed corporate standards through strategic planning and effective problem-solving.
Overview
11
11
years of professional experience
Work History
Front of House Director
Chic-Fil-A
Midland, TX
06.2017 - Current
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Cashier
Burger King
Midland, TX
06.2017 - 10.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Secretary
Real State
Laredo, TX
04.2016 - 04.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Clerk
Laredo College
Laredo, TX
01.2014 - 06.2016
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate Of Business Administration - Business Management
Midland College
Midland, TXCertificate - Business Management
Midland College
Midland, TX01.2024
Diploma -
Lyndon B Johnson
Laredo, TX01.2014
Skills
- Employee Scheduling
- Food safety understanding
- Reservation Management
- Guest Relations
- POS system operations
- Training and coaching
- Order Accuracy
- Staff Motivation
- Staff Supervision
- Training and mentoring
- Food Safety Compliance
- Food costs
- Staff Management
Timeline
Front of House Director
Chic-Fil-A
06.2017 - Current
Cashier
Burger King
06.2017 - 10.2017
Secretary
Real State
04.2016 - 04.2017
Office Clerk
Laredo College
01.2014 - 06.2016
Associate Of Business Administration - Business Management
Midland College
Certificate - Business Management
Midland College
Diploma -
Lyndon B Johnson