Kristen Gordon
Sachse,TX
Summary
Proven sales professional with 10+ years of success in high-volume phone sales. Expert in consultative selling, closing, and building instant rapport. Known for exceeding quotas, converting cold leads, and driving revenue growth. Brings energy, leadership, and a results-driven mindset to every sales team.
Overview
9
9
years of professional experience
Work History
Senior Living Advisor
A Place For Mom Inc.
10.2023 - Current
- Guided families through senior living options with compassionate, tailored solutions.
- Built and maintained strong community partner relationships.
- Conducted assessments to match clients with suitable living arrangements.
- Ranked in the top 10% of advisors nationally, exceeding goals by over 20%.
- Placed over 360 seniors annually into appropriate care communities.
Negotiations Specialist
DebtBlue
01.2022 - 09.2023
- Managed large queues with effective multitasking and time management.
- Consistently exceeded goal of 95+ monthly settlements.
- Ensured compliance with relevant laws and guidelines.
- Achieved a 92% success rate in negotiating reduced settlements with creditors, debt buyers, and legal representatives.
- Trained and mentored junior team members, helping improve department-wide negotiation techniques and call outcomes.
Mortgage Loan Officer
Mr. Cooper
03.2021 - 12.2021
- Funded 25–30 loans per month with 86% pull-through rate.
- Converted 72% of outbound leads into closed deals.
- Conducted training and mentored peers to boost team productivity.
- Evaluated credit reports and financial documents to determine borrower eligibility.
- Streamlined loan processing workflows, improving turnaround times for approvals.
Mortgage Loan Officer
Reliance First Capital
07.2019 - 03.2021
- Reviewed and updated loan files for compliance.
- Recommended approvals/denials based on detailed analysis.
- Handled 50+ customer calls per day, providing personalized service.
- Evaluated credit reports and financial documents to determine borrower eligibility.
- Facilitated mortgage application processes, ensuring compliance with regulatory standards.
Medicare Sales Professional
Dialog Direct
04.2017 - 07.2019
- Advised clients on Medicare plans based on needs and budget.
- Maintained high conversion rate of 70–80% of all leads.
- Managed 25–50 inbound/outbound calls daily.
- Managed client portfolios, providing ongoing support and addressing inquiries effectively.
- Monitored performance metrics to drive continuous improvement in sales processes and customer satisfaction.
Associate Account Collector
UnitedHealth Group
07.2016 - 04.2017
- Contacted third-party insurers and resolved outstanding balances.
- Updated customer records and ensured database accuracy.
- Managed difficult situations with professionalism and diplomacy.
- Developed and implemented strategic collection plans to reduce outstanding balances significantly.
- Strengthened relationships with clients while settling overdue accounts, fostering positive interactions despite potentially difficult circumstances.
- Supported company revenue growth by consistently meeting or exceeding individual collection targets.
Education
Bachelor of Science - Business Administration & Management
East Central Community College
Decatur, MSHigh School Diploma - undefined
Northeast Lauderdale High School
Meridian, MS01.2013
Skills
- Professional phone etiquette
- Administrative procedures
- Staff mentoring & leadership
- Financial management
- Revenue growth
- Financial document review
- Strong analytical & organizational skills
- Negotiation
- Excellent communication skills
Timeline
Senior Living Advisor
A Place For Mom Inc.
10.2023 - Current
Negotiations Specialist
DebtBlue
01.2022 - 09.2023
Mortgage Loan Officer
Mr. Cooper
03.2021 - 12.2021
Mortgage Loan Officer
Reliance First Capital
07.2019 - 03.2021
Medicare Sales Professional
Dialog Direct
04.2017 - 07.2019
Associate Account Collector
UnitedHealth Group
07.2016 - 04.2017
High School Diploma - undefined
Northeast Lauderdale High School
Bachelor of Science - Business Administration & Management
East Central Community College
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