Kristen Grace
Las Vegas,Nevada
Summary
Leader with strong background in customer service and support. Demonstrates effective problem-solving skills and commitment to exceeding client expectations. Experienced in fostering team collaboration, adapting to dynamic situations, and ensuring high levels of customer satisfaction. Known for excellent communication, empathy, and reliability.
Overview
18
18
years of professional experience
Work History
Bakery Production Worker
Zippy’s
09.2023 - Current
- Assist in mixing and preparing ingredients for various bakery products.
- Learned proper use of baking tools and equipment for efficient production.
- Followed safety protocols to maintain a clean and organized workspace.
- Collaborated with team members to meet daily production goals effectively.
- Practiced time management skills to complete tasks within tight deadlines.
- Adapted quickly to different baking techniques and product variations as needed.
Cashier Team Lead
Downtown Grand Hotel & Casino
04.2020 - 06.2022
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and complaints efficiently, improving overall guest satisfaction ratings.
- Coordinated shift scheduling and workflow management to optimize staffing levels during peak hours.
- Monitored cash drawer balances, identifying discrepancies and implementing corrective measures promptly.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier
Wyndham Grand Desert
04.2015 - 12.2017
- Assisted customers with inquiries, providing exceptional service and support.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Trained new staff on operational procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Cashier Assistant Manager
Ross Dress for Less
01.2013 - 07.2014
- Assisted in overseeing daily operations, ensuring efficient customer service and smooth transaction processes.
- Managed inventory levels at the register area, coordinating with stock team for timely replenishment.
- Supported team initiatives aimed at improving workflow efficiency and enhancing store presentation standards.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Cashier
K-Mart Store
01.2008 - 01.2010
- Collaborated with team members to streamline checkout processes during peak hours.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Kaua’i High School
Lihue, HI04.2010
Skills
- Team leadership
- Problem-solving
- Cash handling
- Team management
- Cash register operation
- Product knowledge
- New hire training
- Payment processing
- Cash drawer reconciliation
- Manager support
- Fraud prevention
- Transaction approvals
- Time management
- Attention to detail
- Multitasking and organization
- Customer engagement
Timeline
Bakery Production Worker
Zippy’s
09.2023 - Current
Cashier Team Lead
Downtown Grand Hotel & Casino
04.2020 - 06.2022
Cashier
Wyndham Grand Desert
04.2015 - 12.2017
Cashier Assistant Manager
Ross Dress for Less
01.2013 - 07.2014
Cashier
K-Mart Store
01.2008 - 01.2010
High School Diploma -
Kaua’i High School