Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristen Green

Kristen Green

Auburnhills

Summary

Dynamic HR Manager with a proven track record at AMC Theatres, enhancing employee relations and fostering a positive work environment. Skilled in HR policies and interviewing techniques, I excel in retention strategies and diversity inclusion. Achieved significant improvements in staff morale and operational efficiency through effective training and mentoring.

Overview

20
20
years of professional experience
1
1
Certification

Work History

HR Manager

AMC Theatres
11.2021 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Regularly check applications, set up and do interviews and do the onboarding process if applicant is hired.
  • Has knowledge with the Showtime Performance Scheduler.
  • Has knowledge with the crew schedule and attendance estimation tool.
  • Has knowledge with screenwriter, although very little.
  • fill out disciplinary warnings when necessary.
  • Manage shifts as needed.


Crew Member

Dilly Deli
05.2019 - 03.2022
  • Worked front counter, sandwich station and ran the meat slicer.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.

Assistant Manager

Wendy's
06.2005 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

High School Diploma -

Holly High School
Holly, MI
01-2005

Skills

  • HR policies and procedures
  • New employee orientation
  • HR processes
  • Retention strategies
  • Diversity and inclusion
  • Onboarding and orientation
  • Payroll
  • Interviewing techniques
  • Orientation preparation
  • Training and mentoring

Certification

  • ServSafe Food Handler's Certification
  • TIPS Certification

Timeline

HR Manager

AMC Theatres
11.2021 - Current

Crew Member

Dilly Deli
05.2019 - 03.2022

Assistant Manager

Wendy's
06.2005 - 05.2019

High School Diploma -

Holly High School

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Kristen Green