Scarlett Fredrickson
Baraboo
Summary
Reliable and resourceful crew leader with a strong background in customer service and staff training. Known for effective conflict resolution and maintaining high standards of safety and organization, ready to drive operational success. Dedicated professional with proven skills in customer service, team leadership, and conflict resolution. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Leader
AMC Theatres
Baraboo
05.2024 - 08.2025
- Supervised crew members to ensure efficient operations and customer service.
- Trained new staff on company policies and operational procedures.
- Managed daily inventory checks and restocked supplies as needed.
- Enforced safety protocols to create a secure environment for guests and team members.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Established and maintained professional working relationships with employees.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Processed customer transactions efficiently at point-of-sale systems.
- Managed cash register and handled cash, credit, and debit transactions.
- Provided excellent customer service by assisting with product inquiries.
Crew Member
Pizza Ranch Buffet
Baraboo
01.2024 - 03.2024
- Provided excellent customer service in a fast-paced buffet environment.
- Prepared and maintained food items following safety and quality standards.
- Operated kitchen equipment to assist in food preparation and cooking tasks.
- Restocked buffet items promptly to guarantee fresh offerings for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared ingredients for daily menu items in a fast-paced kitchen environment.
- Maintained cleanliness and organization of work areas to ensure efficient operations.
- Followed food safety guidelines to ensure quality and hygiene in food preparation.
Education
High School Diploma -
Baraboo Highschool
Baraboo, WI05-2025
Some College (No Degree) - Undecided
UW Stevens Point
Stevens Point, WISkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Conflict resolution
- Process improvement
- Cash handling
- Multitasking and organization
- New hire training
- Reliability
- Calm under pressure
- Dependable and responsible
- Food safety
Certification
Servsafe certification
Timeline
Crew Leader
AMC Theatres
05.2024 - 08.2025
Crew Member
Pizza Ranch Buffet
01.2024 - 03.2024
High School Diploma -
Baraboo Highschool
Some College (No Degree) - Undecided
UW Stevens Point