Well-qualified licensed Real Estate agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Experience in high level customer service, executive assisting, Microsoft office, CRM, and ATS systems. Background in Interior design and construction. Quick learner, exceptionally organized and highly motivated to be an asset in my next professional role.
Hi, I’m
KRISTEN GRINNELL
Real Estate Professional
Chino
Summary
Overview
18
years of professional experience
1
Certificate
Work History
Zre GroupLaguna Niguel, CA
Real Estate Agent
03.2023 - Current
Job overview
- Home evaluations and comparative market analysis.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Curated and maintained relationships with clients through networking, postcards, social media and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Generate leads for sales and rental properties, through cold calls and referrals.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Presented purchase offers to sellers for consideration.
- Managed multiple contracts at one time.
- 50 cold calls daily.
ICON Recruiting
Executive Recruiter
11.2018 - 02.2023
Job overview
- Sourced candidates, reviewed resumes and applications to screen candidates to fill high level mortgage executive positions.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Wrote executive job descriptions and lists of qualifications for client companies.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Developed and implemented plans to improve recruitment process.
- Followed up with selected job candidates about decisions.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with HR and hiring managers regarding candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Agent Inc.Corona Del Mar, CA
Real Estate Agent
01.2018 - 02.2023
Job overview
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
The Grinnell Group Vancouver, WA
Customer Service Executive
01.2006 - 06.2011
Job overview
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Proficient in Microsoft Office Systems
- Created work orders and job proposals.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided primary customer support to internal and external customers.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Described product and service details to customers to provide information on benefits and advantages
Education
University of Minnesota - CrookstonCrookston, MN
No Degree from Human Resources Certificate
10.2022
University Overview
Interior Designers InstituteNewport Beach, CA
Associate of Arts from Interior Design
06.2016
University Overview
Central Catholic High School Portland, OR
High School Diploma
05.2004
University Overview
Skills
- Executive assisting
- Customer Relations
- Administrative Support
- Recruiting
- CMA Software Knowledge
- Microsoft Office
- Independent worker
- Contract Negotiation
- Strong Organizational Skills
- CRM/ATS
- Excellent Written and Oral Communication
- Confidential Records Management
- Detail oriented
Accomplishments
Accomplishments
- Ranked in the top 13 on FORBES for Real Estate Teams in the U.S. in 2019.
- Associates degree in Interior design
- Certified Interior Designer
- Licensed Real Estate agent
- Home Owners Association Board Member
- PTA Member
Certification
- Licensed Real Estate Agent (CA)
- Certified Interior Designer
- Certified SMP artist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Never let yesterday use up too much of today.
Timeline
Real Estate Agent
Zre Group
03.2023 - Current
Executive Recruiter
ICON Recruiting
11.2018 - 02.2023
Real Estate Agent
Agent Inc.
01.2018 - 02.2023
Customer Service Executive
The Grinnell Group
01.2006 - 06.2011
University of Minnesota - Crookston
No Degree from Human Resources Certificate
Interior Designers Institute
Associate of Arts from Interior Design
Central Catholic High School
High School Diploma