Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Hall

Hillside,IL

Summary

Dynamic Dispatch Manager with 7 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Manager with 12 years experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

15
15
years of professional experience

Work History

Dispatch Manager

Pace
07.2023 - Current
  • Manage daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Supervise a team of 7 dispatcher and 120 Drivers. I provide training focused on maximizing overall performance.
  • Implement schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Assist in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Ensure compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Coordinate emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Conduct regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Oversee vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Adhere to the schedule and ensure timely arrivals and departures at designated stops to provide efficient and reliable transportation services to passengers.
  • Continuously monitor vehicle performance and report any maintenance or repair needs to ensure the safe and efficient operation of the bus.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.

Dispatcher

Better Trucks
04.2021 - 07.2023
  • Ensure effective communication and coordination between drivers, warehouse personnel, and customers to ensure timely and accurate delivery of goods.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Implement new technologies and software solutions to improve the efficiency of dispatch operations and optimize routes for drivers.
  • Ensure effective communication and coordination between drivers, warehouse personnel, and customers to ensure timely and accurate delivery of goods.
  • Monitor driver performance and provide feedback to improve efficiency and adherence to company policies and procedures.
  • Identify and address any issues or roadblocks that may arise during the dispatch process to ensure smooth and efficient operations.
  • Analyze customer feedback and identify areas for improvement in the delivery process, such as reducing delivery errors, improving customer satisfaction, and implementing solutions to address customer complaints.
  • Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.

Class B CDL Bus Driver/Recruiter

First Student
04.2020 - 08.2022
  • Transport students to and from school and other sites within designated route(s) and to ensure the safety of the student passengers while in a school vehicle.
  • Assist students with disabilities to get on the bus regulations.
  • Assist students with disabilities to get on and off the bus.
  • Perform pre-trip and post-trip inspections of the school bus to ensure it is in good working condition.
  • Assist with the recruitment and hiring process of both bus drivers and office personnel to ensure that the company has a skilled and reliable workforce.
  • Develop and implement a retention strategy to ensure Class B CDL Bus Drivers stay with the company long-term and maintain a high level of job satisfaction.
  • Develop and implement a driver referral program to encourage existing Class B CDL Bus Drivers to refer qualified candidates for recruitment, thereby expanding the applicant pool and increasing the chances of hiring skilled and reliable bus drivers.

Dispatcher/Recruiter

TH Ryan Cartage Co.
04.2020 - 04.2021
  • Coordinate and schedule driver routes.
  • Experienced in HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS).
  • Experienced in HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
  • Liaison between commercial drivers and business accounts.
  • Ensure compliance with safety regulations
  • Conducting interviews and filtering candidates for open positions.
  • Sourcing and attracting candidates by using databases and social media such as Talroo, Indeed, LinkedIn, Tenstreet, HireRight, etc.
  • Develop and implement recruitment strategies to attract highly qualified candidates in a competitive job market.

Lead Dispatcher/Driver Recruiter

Amazon
05.2019 - 04.2020
  • Managed a team of 23 drivers.
  • Trained all new hires.employees and managers in the execution of one-on-one counseling based on their performance actions..
  • Trained all new hires.
  • Responsible for the complete new hire process which included interviews, phone screens, and scheduling drug tests.
  • Efficiently schedule drivers and routes on a daily basis.
  • Assist drivers with any questions, accidents, or problems on their route.
  • Collaborate with the operations team and logistics department to ensure effective and efficient driver scheduling and route planning.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Develop and implement driver training programs to improve driver skills and safety on the road.

Inventory Manager

Nordstrom
01.2009 - 05.2019
  • Analyze sales and inventory data to identify trends and make recommendations for optimizing inventory levels and improving product availability.
  • Analyze sales and inventory data to identify trends and make recommendations for optimizing inventory levels and improving product availability.
  • Collaborate with cross-functional teams to align inventory management strategies with sales and marketing initiatives in stock control.
  • Collaborate with cross-functional teams to align inventory management strategies with sales and marketing initiatives.
  • Establish and maintain relationships with suppliers to ensure timely delivery of inventory and negotiate favorable pricing terms.
  • Provide regular updates on inventory levels, sales trends, and product availability to senior management to support informed decision-making and strategic planning.
  • Identify and implement technology solutions to enhance inventory management processes, such as implementing RFID tracking or automated replenishment systems, to improve efficiency and accuracy in stock control.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.

Education

Northern Illinois University
DeKalb, IL

Skills

  • Talent Acquisition
  • Recruiting
  • HR Sourcing
  • ATS
  • Human Resources
  • Taleo
  • Management
  • Inventory Control
  • Microsoft Office
  • Onboarding and Orientation
  • HR software proficiency
  • Commercial Drivers License

Timeline

Dispatch Manager

Pace
07.2023 - Current

Dispatcher

Better Trucks
04.2021 - 07.2023

Class B CDL Bus Driver/Recruiter

First Student
04.2020 - 08.2022

Dispatcher/Recruiter

TH Ryan Cartage Co.
04.2020 - 04.2021

Lead Dispatcher/Driver Recruiter

Amazon
05.2019 - 04.2020

Inventory Manager

Nordstrom
01.2009 - 05.2019

Northern Illinois University

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Kristen Hall