Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Hammers

Doylestown

Summary

Front desk professional with extensive experience in customer service and electronic health records at Quickmed Urgent Care. Demonstrated success in improving patient satisfaction through effective communication and problem-solving skills. Proficient in appointment scheduling and insurance processing, contributing to efficient operations in high-pressure environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Front desk

Quickmed Urgent Care
Wadsworth
03.2025 - Current
  • Answering phones
  • Making appointments
  • Marketing
  • Insurance
  • Organizing
  • EMR system
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Front desk

Hudson Behavioral Health
Hudson
06.2024 - 02.2025
  • Answering phones
  • Running insurance
  • Taking co-pays
  • Paperwork
  • Scheduling appointments
  • EMR system
  • Identified theneeds of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Unit Secretary

Akron City Hospital
Akron
01.2022 - 06.2024
  • Answering phones
  • Charting
  • Admitting and discharging patients
  • Putting together and taking apart charts
  • Order supplies.
  • Electronic health records

  • Processed incoming calls and directed inquiries to appropriate personnel quickly.
  • Supported administrative tasks to ensure smooth unit operations daily.

Nursing Assistant

Akron City Hospital
Akron
  • Answering call lights
  • Assisting patients
  • Taking vitals
  • Working alongside nurses and doctors
  • Charting

Education

Medical coding and billing -

Bryant & Stratton College
Buffalo, NY
02.2026

Associates Degree in Medical Administrative Assistant -

Bryant & Stratton College
Buffalo, NY
08.2025

High school diploma - General study

Virtual Community School of Ohio

Skills

  • Communication skills
  • Electronic health records
  • Customer service
  • Appointment scheduling
  • Insurance processing
  • Team collaboration
  • Fast learner
  • Computer skills (Word, Excel, charts)
  • Typing
  • Willingness to learn
  • Multi-tasking
  • Attention to detail
  • Critical thinker
  • Management skills
  • Team player

References

References available upon request.

Timeline

Front desk

Quickmed Urgent Care
03.2025 - Current

Front desk

Hudson Behavioral Health
06.2024 - 02.2025

Unit Secretary

Akron City Hospital
01.2022 - 06.2024

Nursing Assistant

Akron City Hospital

Medical coding and billing -

Bryant & Stratton College

Associates Degree in Medical Administrative Assistant -

Bryant & Stratton College

High school diploma - General study

Virtual Community School of Ohio
Kristen Hammers