Kristen Hanson
Denver,CO
Summary
Sales, Account Management, and Customer Success professional with 15+ years of experience in SaaS across HR tech, Fintech, digital asset management (DAM), and online booking software. I have a proven track record of driving both new business and long-term client retention. I'm a high-performer—consistently exceeding my annual goals, reaching 116% of my targets, and achieving Presidents Club status. I bridge the gap between initial sales and long-term success, taking ownership of the full client lifecycle to deliver real growth and meaningful results for both the client and the company.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Lively, Inc
Remote
05.2024 - Current
- CSM to Mid-Market and Enterprise (MM/ENT) book of 114+ accounts, acting as the go-to expert for 375+ employer admins and 4,000+ employees across healthcare benefits.
- Manages end-to-end onboarding for a high-volume pipeline of new accounts.
- Drive growth and retention for MM/ENT clients, taking full ownership of renewals and consistently identifying opportunities to expand their benefit packages.
- Fueled the team's success by generating the highest amount of new revenue, helping the team hit 97% of our total revenue target.
- Earned consistent, positive feedback and high CSAT scores from my accounts by leading smooth open enrollment and employee education sessions.
Account Manager
Oracle
Remote
01.2024 - 05.2024
- Managed renewals and expansion for Mid-Market accounts, focusing on hitting revenue targets through strategic upsells and cross-selling.
- Achieved 87% of ramp quota during initial onboarding period through proactive engagement.
Account Manager
Brandfolder - Smartsheet
Remote
10.2021 - 05.2023
- Achieved Presidents Club status by exceeding yearly quota by 116%.
- Managed account expansion, upselling, and renewal activities to drive revenue growth within mid-market, commercial, and enterprise segments.
- Maintained ongoing communication and support for clients to enhance satisfaction and retention.
Customer Success Manager
WIX.com
Remote
02.2021 - 10.2021
- Project & Account Manager for WIX users within health/fitness and bookings industry
- Quota carrying CSM that included upsells, renewals, promoting WIX applications & final launch of client website
Senior Account Executive - Team Lead
FareHarbor
Hybrid | Denver, Co
08.2018 - 02.2021
- Personally brought in 6% of the company's total client base at FareHarbor by converting inbound sales leads
- Maintained an 87% close rate on inbound requests
- Achieved operational launch within 3–5 business days after initial demo.
- Serve as the internal Team Lead and go-to resource for all SMB inbound requests, providing cross-departmental support to keep accounts moving forward.
Account Executive
FareHarbor
Hybrid | Denver, Co
08.2018 - 10.2019
- Conducted 3-5 daily demos to effectively convert inbound sales inquiries into an average of 10 sales per week.
- Oversaw all phases of the inbound sales cycle while efficiently managing a substantial pipeline of opportunities.
Senior Client Onboard Specialist
FareHarbor
Hybrid | Denver, Co
01.2017 - 07.2018
- Onboarded & Implemented over 500+ new accounts, focusing on effective platform integration and sustained operational efficiency.
- Oversaw rapid implementation schedule, facilitating live launches for 10–12 companies weekly with a focus on enhancing product adoption and ensuring client readiness.
Client Onboard Specialist
FareHarbor
Hybrid | Denver, Co
01.2017 - 12.2017
- Led software training and ensured successful implementation of FareHarbor for SMB and MM market companies.
- Facilitated cross-functional collaboration between sales and customer support to achieve customer objectives.
Education
Bachelor of Arts - Communications
University of Colorado
Boulder, CO2010
Skills
- Account Management
- Customer Success
- SaaS Sales
- Implementation & Onboarding
- Stakeholder Management
- Solution-Oriented
- Lead Negotiation
- Self-Motivated
- Salesforce, Microsoft 365, G Suite, Slack, Mondaycom, Atlassian, JIRA, Confluence, Gong
Timeline
Customer Success Manager
Lively, Inc
05.2024 - Current
Account Manager
Oracle
01.2024 - 05.2024
Account Manager
Brandfolder - Smartsheet
10.2021 - 05.2023
Customer Success Manager
WIX.com
02.2021 - 10.2021
Senior Account Executive - Team Lead
FareHarbor
08.2018 - 02.2021
Account Executive
FareHarbor
08.2018 - 10.2019
Senior Client Onboard Specialist
FareHarbor
01.2017 - 07.2018
Client Onboard Specialist
FareHarbor
01.2017 - 12.2017
Bachelor of Arts - Communications
University of Colorado