Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Harris

Summary

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Patient Service Associate -Part Time

University Of Pennsylvania
07.2023 - Current
  • EMR Experience (EPIC)
  • BEC Billing Charges
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.

Field Staff Supervisor/ Clinical Coordinator

Millenium Home Health Care
09.2016 - 07.2023
  • Staffed Nurses, Therapists and Medical Social Workers
  • Obtained Insurance Authorizations
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.

Physical Therapy Assistant

Eastern PA Orthopedic Association
07.2013 - 09.2016
  • Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
  • Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
  • Communicated with physicians to provide updates on patient care.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Facilitated patient and family education and training on assistive device and adaptive equipment uses.

Volunteer

Lankenau Hospital, Main Line Health System
07.2003 - 09.2006
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Medical Assistant - Medical Assistant

Kaplan Career Institute
Willow Grove, PA
07.2013

High School Diploma -

Delaware County Christian School
Newtown Square, PA
06.2009

Skills

  • Supervising staff
  • Patient confidentiality
  • Insurance Verification
  • Appointment Scheduling
  • Professionalism and Etiquette
  • Insurance Authorization
  • ICD 10 and CPT coding
  • BEC Charges
  • Staff Coordinations
  • Skills training for field staff

Timeline

Patient Service Associate -Part Time

University Of Pennsylvania
07.2023 - Current

Field Staff Supervisor/ Clinical Coordinator

Millenium Home Health Care
09.2016 - 07.2023

Physical Therapy Assistant

Eastern PA Orthopedic Association
07.2013 - 09.2016

Volunteer

Lankenau Hospital, Main Line Health System
07.2003 - 09.2006

Medical Assistant - Medical Assistant

Kaplan Career Institute

High School Diploma -

Delaware County Christian School

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Kristen Harris