Kristen Hathaway
Raleigh,NC
Summary
Dedicated customer service and administrative support professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for strong communication, attention to detail, and reliable team support.
Overview
30
30
years of professional experience
Work History
Customer Service Representative (Temporary)
Fleet Glass Services
Raleigh, NC
2025.01 - 2026.08
- Supported customer service team during employee absences and transition periods to maintain continuous support.
- Answered customer calls and emails professionally, provided quotes, handled concerns and warranty questions, and shared service updates.
- Checked customer vehicle and service details and scheduled repair and replacement appointments with dispatch.
- Completed administrative tasks, including customer database updates and report preparation, to support smoother operations.
- Reviewed accounting reports and matched vendor invoices with purchase orders.
Lead Processing Assistant (Seasonal)
WorldStrides
Charlottesville, VA
2014.08 - 2016.05
- Supported marketing team during seasonal campaigns with targeted part-time assistance.
- Tracked and processed email marketing leads, web leads, and referrals to ensure timely follow-up.
- Executed administrative tasks to streamline marketing operations.
Career Development Specialist
UVA Darden School of Business
Charlottesville, VA
2000.10 - 2004.06
- Coordinated visits, interviews, and recruiting events with employers, alumni, and campus partners.
- Supported employer relations through outreach, scheduling, and visit coordination.
- Collaborated with team to enhance career and placement opportunities for students, aligning services with employer needs.
- Tracked student interviews and career records in Darden advising systems.
Staffing Analyst
Andersen Consulting (Renamed Accenture)
Washington, DC
1998.02 - 2000.10
- Assessed resource needs to inform project planning and facilitate timely staffing decisions.
- Collaborated with project leaders to align analysts and consultants with open roles using staffing databases and schedules, ensuring optimal resource allocation.
- Prepared staffing summaries for leadership review and planning meetings.
- Addressed assignment conflicts between project priorities and consultant availability to maintain project timelines.
- Managed employee onboarding and offboarding, upon conclusion of project.
Recruiting Coordinator
The Advisory Board Company
Washington, DC
1996.06 - 1998.02
- Coordinated and scheduled phone screens and in-person interviews between candidates and hiring managers, streamlining the interview process.
- Acted as the primary point of contact for applicants, guiding them through the interview and onboarding process.
- Tracked candidate statuses and updated applicant tracking systems to ensure smooth progress through the hiring pipeline.
Education
Bachelor of Arts - English
College of William And Mary
Williamsburg, VA1996-05
Skills
- Customer service
- Administrative support
- Attention to detail
- Effective communication
Affiliations
- Volunteer, King's Ridge Supportive Housing Community - Raleigh, NC (2025-Present) Assisted with preparation for opening and move in of residents, Help with unloading food donations, stocking, and organizing of on-site food bank, and clothing closet.
- Volunteer, Saint Mary's School - Raleigh, NC (2022-2026)
Parents Administration Admission Committee Co-Chair, Supported Admission Office with organizing and hosting perspective student and parent visitation events and socials, Phone-at-thon following events.
Family Days Parent Panel Participant, 2025, 2026 - Volunteer, Saint Anne's-Belfield School - Charlottesville, VA (2018-2021)
Faculty and Staff Luncheon Co-Chair, Organized monthly luncheons for faculty and staff, enlisting support of other parent volunteers to prepare food and help serve. - Volunteer, Skyline Elite Soccer Club - Charlottesville, VA (2015-2021)
Team Manager, Children's soccer teams.
Timeline
Customer Service Representative (Temporary)
Fleet Glass Services
2025.01 - 2026.08
Lead Processing Assistant (Seasonal)
WorldStrides
2014.08 - 2016.05
Career Development Specialist
UVA Darden School of Business
2000.10 - 2004.06
Staffing Analyst
Andersen Consulting (Renamed Accenture)
1998.02 - 2000.10
Recruiting Coordinator
The Advisory Board Company
1996.06 - 1998.02
Bachelor of Arts - English
College of William And Mary