Kristen Healy Matteson
Clinton,NY
Summary
Program and community leader with over ten years at Broadway Utica, managing youth, senior, and educational programs, volunteer coordination, ticketing, and subscriptions. Experienced in event planning, customer service, marketing, and working with schools, patrons, and production teams. Skilled at organizing programs, handling logistics, creating promotional materials, and building partnerships with local businesses and community leaders.
Overview
26
26
years of professional experience
Work History
Bartender, Events & Music Booker, Social Media
The Rok
08.2023 - Current
- Serve customers in a friendly, efficient way.
- Book live music and events; manage social media and promotions.
- Coordinate and host events that connect the bar with local patrons and businesses.
Program Director
Broadway Utica
04.2015 - Current
- Manage and organize all Broadway Utica programs, including Youth Ambassador Program, Stage Ready, Students on Broadway, Full Circle: Seniors, Seniors & a Show, and summer/educational programming.
- Coordinate educational events from teacher communication through arrival, seating, bussing, and egress.
- Handle program communications, volunteer coordination, and student travel.
- Plan and run events, including catering, hospitality for production teams, and pre-show talks.
- Create and manage marketing campaigns, playbill ads, graphics, and promotional content; coordinate with printers and meet deadlines.
- Provide customer service at performances, handling seating issues and accessibility needs.
- Build partnerships with educators, community leaders, and local businesses.
- Oversee ticketing, subscription sales, and donor/sponsor communications.
Program Coordinator / Event Assistant
Kirkland Art Center
01.2011 - 01.2018
- Assisted lead instructors with arts programs and events.
- Organized KAC Run and Walk; managed volunteers.
- Helped create and place ads in local newspapers and social media.
Social Worker
Presbyterian Home and Services
01.2002 - 01.2005
- Provided support and case management to residents.
- Coordinated with families and healthcare staff.
Family Support Specialist; I-CAN Mentor
The House of the Good Shepherd
01.2000 - 01.2003
- Supported families in crisis; developed individual plans for youth engagement.
Education
Bachelor of Arts - Psychology
University of Massachusetts, Amherst
Amherst, MA05-1996
Skills
- Event Planning & Coordination
- Customer Service & Guest Relations
- Program & Volunteer Management
- Marketing, Social Media & Graphic Design
- Sponsorship & Community Partnerships
- Ticketing & Subscription Management
- Hospitality & Production Coordination
- Software: Word, Excel, Google Workspace, Canva, Photoshop, Ticketmaster/Choice Ticketing
Timeline
Bartender, Events & Music Booker, Social Media
The Rok
08.2023 - Current
Program Director
Broadway Utica
04.2015 - Current
Program Coordinator / Event Assistant
Kirkland Art Center
01.2011 - 01.2018
Social Worker
Presbyterian Home and Services
01.2002 - 01.2005
Family Support Specialist; I-CAN Mentor
The House of the Good Shepherd
01.2000 - 01.2003
Bachelor of Arts - Psychology
University of Massachusetts, Amherst
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