Lana Dierickx
Miami,USA
Summary
Demonstrated skills in communication and teamwork, contributing to positive customer experiences. Proven ability to adapt to fast-paced environments while maintaining professionalism and accuracy in transactions. Strong interest in wellness, fashion, and lifestyle industries, with a track record of supporting team objectives. Motivated Sales Management Trainee with background in cultivating client relationships, executing sales strategies, and driving business growth. Demonstrated skills in team leadership, customer service, and strategic planning. Previously contributed to efficient management of sales operations while maintaining high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Event Staff Member
ROK Esports
Miami, FL
04.2023 - 03.2025
- Coordinated live gaming events, ensuring seamless experiences for all participants.
- Welcomed guests, fostering a hospitable environment and promoting brand engagement.
- Promoted brand presence through effective event marketing initiatives.
- Assisted with event logistics to enhance overall operational efficiency.
- Developed teamwork skills in a high energy environment, and customer service.
Front Desk Agent
C.A.M. (Caribbean Airmail)
Miami, FL
02.2021 - 11.2022
- Facilitated smooth transactions by answering phone calls and assisting customers with shipping information.
- Greeted clients and managed paperwork to ensure efficient operations.
- Developed skills in communication, organization, and multitasking through daily interactions.
Education
Bachelor of Arts - Management
Florida International University
Miami, FL05-2027
High School Diploma -
Gulliver Preparatory
Miami, FL05.2022
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Organization
- Adaptability
- Event promotion
- Multitasking ability
- Brand marketing
- Client relations
- Attention to detail
- Retail display setups
References
References available upon request.
Languages
- English, Native/Bilingual
- French, Native/Bilingual
References
References available upon request.
Timeline
Event Staff Member
ROK Esports
04.2023 - 03.2025
Front Desk Agent
C.A.M. (Caribbean Airmail)
02.2021 - 11.2022
Bachelor of Arts - Management
Florida International University
High School Diploma -
Gulliver Preparatory
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