Kristen Heintz
Parker,CO
Summary
Dynamic professional with a proven track record of transforming underperforming restaurant cultures into thriving environments through effective leadership and strategic initiatives. Committed to fostering collaboration, enhancing employee satisfaction, and driving operational success. Eager to support a company's mission while nurturing a culture of excellence and innovation with a commitment to continued training and development of the teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Minister of People & Culture
Brinkerhoff Hospitality
Centennial, CO
06.2023 - Current
- Designed comprehensive training curricula for BOH and FOH management roles, emphasizing skill enhancement and operational excellence. Facilitated bi-weekly feedback sessions with each team to enhance engagement and assess job satisfaction levels.
- Interfaced with HR, Payroll and Accounting in being a true liaison with store level to home office for new content SOP creation, delivery and training.
- Head of a task force team in 2023 - 2024 to run two of our 4 restaurants and bring the culture back to our service excellence standards.
Regulatory Compliance Manager
Enotec Imports
Greenwood Village
05.2018 - 06.2023
- Facilitated state and federal logistics and distribution strategies for upscale Italian wine company, achieving market presence in 40 states and helped execute portfolio adjustments to increase liquor store sales and broaden state market reach, ensuring business continuity during COVID-19.
Managing Partner
Ernie’s Supper Club
Denver, CO
08.2010 - 02.2018
- Revitalized restaurant operations by establishing a robust training framework to elevate service standards and improve food and liquor program quality and costs and led efforts to expand restaurant revenue, achieving a significant increase from $750,000 to $2.75 million annually.
Education
MBA - Leadership And Cultural Development of The Workpla
Regis University
Denver, CO01.2020
Bachelor of Science - Business Management
University of Phoenix
Westminster, CO01.2004
Skills
- Organized and calm under pressure
- Proficient in large event coordination and project management
- Adept at deconstructing intricate concepts into clear, actionable training modules, tailored to suit diverse learning styles across all organizational levels
- Have a unique progressive work history from OEM Manufacturing to Office Management to Owner/Operator of restaurants in which my training skills can work in any type of environment
- Understands how important tailoring training classes are for each unique audience depending upon the content being delivered
- Problem-solving abilities on the fly in order to address trainee issues with excellent communication skills in order to relate content to unique audiences
Timeline
Minister of People & Culture
Brinkerhoff Hospitality
06.2023 - Current
Regulatory Compliance Manager
Enotec Imports
05.2018 - 06.2023
Managing Partner
Ernie’s Supper Club
08.2010 - 02.2018
MBA - Leadership And Cultural Development of The Workpla
Regis University
Bachelor of Science - Business Management
University of Phoenix