Kristen Hejl-Rietz
Hurst,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated in ASL interpreter industry with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Talent Specialist
MasterWord Services, Inc. Translation & Interpretation
12.2021 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed over 5-10 calls a day, and over 10 emails daily.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Deaf Interpreter
MasterWord Services, Inc. Translation & Interpretation
12.2019 - Current
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Facilitated communication between deaf or hard of hearing individuals and medical team.
- Provided over 300 Hours of interpreting.
Communication Access Specialist
MasterWord Services, Inc. Translation & Interpretation
12.2019 - 12.2021
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Processed and approved all scheduling changes to executive calendars.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
Stay At Home Mom
Stay At Home Mom
01.2017 - 12.2019
- Co-Chairperson for Texas Association for the Deaf 50th anniversary banquet
- Had a successful fundraising for the Texas Association for the Deaf.
- Establish budget goals every year.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Mail Clerk
JP Morgan Chase & Company
03.2010 - 01.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - General Study
Austin Community College
Austin, TXSkills
- Time Management
- Terminology Compilation
- Customer Satisfaction
- Hiring and Recruitment Knowledge
- Oral and Written Communications
- Language Interpretation
- Terminology Consistency
- Hiring and Recruitment Knowledge
- Team Management
- Service Scheduling
- Data Entry
- Conflict Resolution
- Friendly and Relatable
- Administrative Duties
Languages
American Sign Language
Native or Bilingual
Timeline
Talent Specialist
MasterWord Services, Inc. Translation & Interpretation
12.2021 - Current
Deaf Interpreter
MasterWord Services, Inc. Translation & Interpretation
12.2019 - Current
Communication Access Specialist
MasterWord Services, Inc. Translation & Interpretation
12.2019 - 12.2021
Stay At Home Mom
Stay At Home Mom
01.2017 - 12.2019
Mail Clerk
JP Morgan Chase & Company
03.2010 - 01.2017
No Degree - General Study
Austin Community College
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