Kristen Hjelm
Summary
Over four years of experience in a nurse manager position with strong leadership skills and a drive to provide the highest quality of care. Focused on team development, staff well-being and advancement of employees within service line. Strong emphasis on problem solving and implementation of process changes to improve team performance and overall patient experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurse Manager
Eastern Idaho Regional Medical Center
12.2020 - Current
- Manager for the Cardiovascular service line including: Cath Lab, Cardiac Pre/Post, Interventional Radiology, Echocardiology, EKG, EEG and Cardiac/Pulmonary Rehab.
- Manages daily operations of service line, including: aspects of scheduling/staffing, interviewing and candidate selection, growth and development of staff, patient satisfaction and overall quality of care.
Registered Nurse
Eastern Idaho Regional Medical Center
08.2016 - 12.2020
- Responsible for preparing and recovering patients undergoing procedures in the Medical Imaging department as well as monitoring and administering conscious sedation to patients during procedures.
- Assisted physicians in bedside procedures and monitoring patients post-imaging when indicated.
- Worked with a broad range of patients from pediatric to geriatric.
Registered Nurse
Chandler Regional Medical Center
05.2015 - 03.2016
- Responsible for the care of patients in the emergency room.
- Patients ranged from those with minor complaints to major trauma, as well as complex critically ill patients.
- Position required the quick assessment and prioritization of patients and their care.
- Collaborated with other members of the interdisciplinary team including lab, radiology, case managers and physicians/providers.
- Provided education and follow-up information prior to discharge.
Adjunct Clinical Faculty
Grand Canyon University
01.2014 - 08.2015
- Acted as an educational resource to pre-licensure BSN students while in the clinical setting.
- Responsible for supervising students during new skills in both the lab and clinical setting.
- Provided feedback on clinical paperwork, and overall performance.
Registered Nurse
Banner University Medical Center Phoenix
08.2010 - 03.2016
- Responsible for the care of critically ill patients with varying complex diagnoses in the Medical/Surgical ICU.
- Duties included: ongoing patient assessments, interpreting cardiac rhythms and labs, maintenance of devices and titration of various medications.
- Worked in conjunction with the multidisciplinary team that included respiratory therapists, case managers, dieticians, physical and occupational therapists, residents and attending physicians/providers.
Education
Bachelor of Science - Nursing
Arizona State University
Phoenix, AZ12.2010
Associate of Science - Nursing
Scottsdale Community College
Scottsdale, AZ12.2009
Skills
- Building relationships with providers and clinical staff
- Building teamwork and collaboration
- Improved patient satisfaction
- Improved employee engagement scores
- Promoting an environment of growth for staff
- Implementation of process changes
- Patient education and advocacy
Certification
- BLS
- ACLS
- PALS
Timeline
Nurse Manager
Eastern Idaho Regional Medical Center
12.2020 - Current
Registered Nurse
Eastern Idaho Regional Medical Center
08.2016 - 12.2020
Registered Nurse
Chandler Regional Medical Center
05.2015 - 03.2016
Adjunct Clinical Faculty
Grand Canyon University
01.2014 - 08.2015
Registered Nurse
Banner University Medical Center Phoenix
08.2010 - 03.2016
Bachelor of Science - Nursing
Arizona State University
Associate of Science - Nursing
Scottsdale Community College
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