Kristen Hogan
Human Resource & Program Management
Summary
Extensive experience delivering a broad range of services including HR and program administration, Operations, Technical Support, and Vendor Management to commercial and government customers exceeding success expectations and growing effective both relationships and revenues for high-growth companies.
Overview
23
23
years of professional experience
Work History
SR. HELP DESK MANAGER & PROGRAM ADMINISTRATOR
Chenega Systems
11.2020 - Current
- Delivers a broad range of customer support services including: facilities, access control, IT business operations, vendor and system lifecycle management.
- Reports detailed program KPIs and analytics on fulfillment, asset management, procurement, inventory control, and full lifecycle (Tier 1-III) maintenance services.
- Provides responsive resolutions to service requests and optimum availability and utilization of systems, applications, and services.
HR & SERVICE SUPPORT MANAGER
SigFox, Inc. A Global Telecommunications Provider
03.2017 - 10.2020
- Established North American (NA) regional office HR and employee policies, programs, and best practices.
- Managed end-to-end recruitment operations in collaboration with local representatives and contracts.
- Integrated Help Desk to improve resource accountability and support services for NA teams.
- Implemented ServiceNow to streamline process and all aspects of employee experience including on/off-boarding activities and desktop support services.
HR & PROJECT MANAGER
Wyless/KORE Wireless IoT Solutions
08.2015 - 02.2017
- Managed all personnel matters for a $50M start-up telecommunications company headquartered in the US with offices in the UK, Netherlands and Brazil.
- Solicited, selected, and managed competitive employee healthcare, benefits, and 401k programs for more than 140 personnel.
- Managed special projects (ISSO) compliance and operational support services and helped integrate ServiceNow for employee records, contracts and services.
- Managed two RIF's to position company for acquisition.
HR & INFORMATION SYSTEMS SECURITY OFFICER (ISSO)
Gemini Industries Inc. a DoD Contractor & Small Business (8A)
02.2014 - 07.2015
- Managed HR for a $15M defense contractor with over 100 employees in several different States and served as Facility Security Officer (FSO) supporting multiple classified contracts.
- As a certified US DoD Security Manager with a TOP SECRET clearance, managed sensitive information and programs in accordance with defense security policies
- Supported business development and capture initiatives and enhanced performance and compliance.
COMPTROLLER, HR, & TRUST ADMINISTRATOR
New England Police Benevolent Association (NEPBA)
01.2008 - 01.2014
- Responsible for AR/AP and managing personnel payroll and administration for 20 employees supporting over 3,000 members.
- Implemented financial policies & control procedures and reconciled the general ledger via compliance audits & inspections.
- Managed 1+M annual budget including all A/R & A/P and vendor management.
DIRECTOR OF MARKETING
Massachusetts Office of Business Development
01.2005 - 12.2007
- Led business development and the implementation of comprehensive projects to include innovative marketing plans to develop, attract and retain business in Massachusetts.
- Led market research and strategy coordination to create marketing plans that included state-wide PR and advertising campaigns.
- Managed all logistics associated with staffing and attendance at trade shows both in and out of State to explore new business and partnership opportunities with the MA State Government.
GRANT MANAGER
Greater Lowell Technical High School
01.2001 - 01.2004
- Researched, wrote, and managed both Entitlement and Competitive Funding proposals for Federal, State, and private funding sources to support modernization efforts and higher learning.
- Researched and monitored local, state, and federal agencies as well as private and corporate funding foundations.
- Secured funding, coordinated and led projects and improvement initiatives as approved by the Superintendent and School Board.
Education
Bachelor of Arts - Education & Administration
Fitchburg State College
Fitchburg, MA 05.2001 -
Skills
Human Resource & Benefits Management
Apple Technical Support & Vendor Management
Facilities Management & Support Services
Help Desk & Customer Service Management
Information Security Specialist
Contracts, Compliance & Cost Control
Project/Program Management
Human Resource & Benefits Management
Special Skills Certifications
- DoD Security Clearance: Currently in a SECRET billet but previously TOP SECRET
- Currently Studying for Security+/CompTIA Certification
Timeline
SR. HELP DESK MANAGER & PROGRAM ADMINISTRATOR
Chenega Systems
11.2020 - Current
HR & SERVICE SUPPORT MANAGER
SigFox, Inc. A Global Telecommunications Provider
03.2017 - 10.2020
HR & PROJECT MANAGER
Wyless/KORE Wireless IoT Solutions
08.2015 - 02.2017
HR & INFORMATION SYSTEMS SECURITY OFFICER (ISSO)
Gemini Industries Inc. a DoD Contractor & Small Business (8A)
02.2014 - 07.2015
COMPTROLLER, HR, & TRUST ADMINISTRATOR
New England Police Benevolent Association (NEPBA)
01.2008 - 01.2014
DIRECTOR OF MARKETING
Massachusetts Office of Business Development
01.2005 - 12.2007
Bachelor of Arts - Education & Administration
Fitchburg State College
05.2001 -
GRANT MANAGER
Greater Lowell Technical High School
01.2001 - 01.2004
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