KRISTEN HOOPER

Multifamily operations and marketing professional with 10+ years of experience driving occupancy, resident retention, leasing performance, collections, financial reporting, vendor management, and customer experience. Proven success in stabilized community operations, digital marketing, reputation management, team training, and KPI-driven performance.

• 0% delinquency achieved through proactive collections and resident account management.
• 80% average resident retention supported through renewal strategy and resident engagement.
• Recognized for highest average occupancy for a stabilized community and the most 5-star Google reviews.
• Selected to lead regional social media marketing training on content, branding, and digital engagement.
• Generated 54 gross applications at Cushman & Wakefield in 2025; previously produced 280 net leases and earned Essex Property Trust's Star Leaser Award.
• Supported multiple sister communities with social media and marketing initiatives, expanding contributions beyond primary property responsibilities and helping maintain consistent brand engagement.
• Demonstrated strong ownership, accountability, and initiative in managing daily property responsibilities while stepping in to support additional operational and marketing needs.
• Delivered professional, solutions-focused customer service to residents and prospective residents, contributing to positive relationships and a strong resident experience.
• Collaborated effectively with property management and maintenance teams to support community operations and address resident needs in a timely and professional manner.
• Maintained a high standard of organization, follow-through, and attention to detail while balancing leasing, resident communication, administrative, and property-related responsibilities.
• Adapted to changing priorities and supported team objectives by taking on additional responsibilities as needed, demonstrating flexibility and a team-first approach.