Jessica Sanchez
Austin,TX
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Assistant Community Director
HTR Management LLC
Austin, TX
11.2024 - Current
- Assisted with resident relations, collections, delinquency follow-up, leasing, renewals, move-ins, move-outs, and account reviews to enhance community operations.
- Coordinate with residents, vendors, maintenance teams, and leadership to resolve property and resident concerns.
- Supported daily operations of fast-paced multifamily apartment community, managing multiple priorities and deadlines to ensure smooth functioning.
- Successfully transitioned to a new management company and adapted to different policies, procedures, systems, and operational expectations.
- Took initiative to learn company-specific processes and understand the differences between previous and current management practices.
- Reviewed final account statements for accuracy and completeness., including resident charges, account balances, move-out documentation, and supporting documentation.
- Prepare and complete reports accurately and within required deadlines.
- Utilized previous management experience to guide and support team members, facilitating knowledge sharing while adapting to company-specific processes.
Property Manager
DTI Investments
Austin, TX
11.2023 - 11.2024
- Managed daily operations of a 240-unit multifamily apartment community.
- Oversaw resident relations, property operations, leasing, collections, maintenance coordination, inspections, reporting, and administration to ensure seamless community management.
- Supervised and managed a team of 6 employees, providing direction, support, accountability, and assistance with daily responsibilities.
- Conducted regular property liability and safety walks to identify potential risks, maintenance concerns, and property issues.
- Obtained and reviewed vendor bids for major repairs and property improvements to facilitate informed decision-making.
- Scheduled and coordinated vendors and contractors to ensure timely completion of maintenance and improvement projects.
- Followed up on major property issues and coordinated with vendors, maintenance, and leadership to obtain solutions.
- Completed and reviewed Final Account Statements, including reviewing move-out documentation, resident charges, account balances, and supporting documentation.
- Prepared and completed required property and operational reports accurately and within established deadlines.
- Provided leadership and support to team members while ensuring daily community responsibilities were completed effectively.
Assistant Community Director
DTI Investments
Austin, TX
06.2019 - 11.2023
- Assisted with the daily management and operations of a multifamily apartment community.
- Managed delinquency reports and proactively followed up with residents on outstanding balances through calls, emails, notices, and in-person communication to ensure timely resolution.
- Leased apartments and processed renewal offers, ensuring adherence to leasing procedures and compliance requirements to maintain community standards.
- Coordinated resident move-ins and move-outs, facilitating account closures to enhance resident experience.
- Processed checks and money orders and assisted with resident account management.
- Assisted the Community Director with daily operations, reports, resident concerns, and administrative responsibilities.
- Completed and submitted required reports in a timely manner.
- Conducted property walks, make-ready walks, and follow-up inspections to ensure units and common areas met community standards.
- Assisted with eviction processing and attended court hearings as required.
- Developed extensive knowledge of multifamily property management operations and resident relations.
Leasing Consultant
DTI Investments
Austin, TX
09.2017 - 06.2019
- Prepared and created leases and assisted prospective residents throughout the leasing process.
- Processed rental applications according to established qualifying criteria and assisted with applicant screening.
- Created and maintained marketing advertisements that increased traffic and leasing opportunities.
- Assisted with resident renewal process, ensuring clear communication of renewal information to residents.
- Answered incoming phone calls and addressed resident and prospective resident inquiries promptly.
- Sorted and categorized guest cards for efficient follow-up., internet leads, follow-ups, and leasing documentation.
- Prepared and distributed resident notices and maintained organized resident files and paperwork.
- Created work orders and followed up with residents regarding maintenance requests.
- Maintained the leasing office and model apartment in a clean, organized, and professional condition.
- Sent bulk communications and assisted with resident correspondence.
- Developed working knowledge of RealPage OneSite, Blue Moon, Valence Docs, Microsoft Word, and Microsoft Excel.
Dietary Aide
Kindred Bayberry
Concord, CA
09.2016 - 08.2017
- Prepared and organized meal trays according to individual dietary requirements.
- Verified meal tickets to ensure patients received correct food and dietary items, contributing to patient satisfaction.
- Assisted kitchen staff with food preparation, meal trays, dietary snacks, drinks, and condiments to ensure smooth daily operations.
- Coordinated meal preparation and organized kitchen for next service, ensuring readiness and efficiency.
- Maintained a clean and organized kitchen and dining area.
- Cleaned and sanitized kitchen equipment and utensils trays, cups, bowls, plates, and kitchen equipment according to facility standards.
Caregiver
IHSS
Pittsburg, CA
04.2016 - 06.2016
- Delivered compassionate care and support to client with disabilities, enhancing quality of life.
- Supported client with daily personal care and household responsibilities, promoting independence and well-being.
- Coordinated meal preparation, household cleaning, errands, transportation, appointments, and grocery shopping to ensure client’s needs were met.
Live-In Caregiver
IHSS
Pittsburg, CA
10.2010 - 02.2016
- Delivered daily personal care and household support to enhance comfort and well-being of elderly client.
- Facilitated personal hygiene, bathing, dressing, grooming, meals, and errands to promote client independence and quality of life.
- Assisted with medication reminders and transportation to appointments.
- Maintained a safe, clean, and organized home environment.
- Provided reliable, compassionate support while effectively balancing multiple caregiving responsibilities.
Cashier
SuperTaco Mexican Restaurant
Pittsburg, CA
03.2006 - 10.2010
- Provided customer service and processed customer orders and payments.
- Prepared and packaged food orders to meet customer expectations for quality and accuracy.
- Collaborated with team to streamline operations in fast-paced restaurant, ensuring high standards of customer service.
- Maintained clean and organized kitchen and dining areas to promote a safe and welcoming environment.
- Completed end-of-shift cleaning, including sweeping, mopping, washing equipment, and restocking supplies.
- Supported food preparation tasks in the kitchen, vegetables, condiments, drinks, and other kitchen duties.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CASkills
- Multifamily Property Management
- Leasing & Renewals
- Collections & Delinquency
- Final account review
- Move-In & Move-Out Procedures
- Property Operations
- Eviction Processing
- Resident Relations
- Property Liability & Safety Inspections
- Maintenance Coordination
- Vendor & Contractor Coordination
- Vendor Bids & Property Improvements
- Reporting & Documentation
- Team Leadership & Supervision
- Customer Service
- Microsoft Word and Excel
- RealPage OneSite
- Blue Moon
- Valence Docs
- Organization & Time Management
- Multitasking & Prioritization
- Adaptability and Continuous Learning
- Conflict Resolution
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Community Director
HTR Management LLC
11.2024 - Current
Property Manager
DTI Investments
11.2023 - 11.2024
Assistant Community Director
DTI Investments
06.2019 - 11.2023
Leasing Consultant
DTI Investments
09.2017 - 06.2019
Dietary Aide
Kindred Bayberry
09.2016 - 08.2017
Caregiver
IHSS
04.2016 - 06.2016
Live-In Caregiver
IHSS
10.2010 - 02.2016
Cashier
SuperTaco Mexican Restaurant
03.2006 - 10.2010
High School Diploma -
Pittsburg High School