Jamie Hancock
Austin,USA
Summary
Dedicated community manager with a focus on enhancing resident retention and operational efficiency. Manages property operations, budgets, and vendor relationships while ensuring a positive living experience through effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Community Manager
Apartment Management Professionals
01.2023 - Current
- Overseeing daily operations of the property, including maintenance, security, and upkeep.
- Preparing monthly financial reports, managing budgets, and tracking expenses.
- Provide a positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
- Personally handle customer complaints to ensure a positive outcome.
- Resident Retention.
- Work with multiple vendors scheduling makeready units.
- Property inspections for preventative maintenance.
- Finalize all Applications and Lease Agreements.
- Conduct tours with prospective tenants to detail and promote property advantages, features, and redirecting concerns to capture interest.
- Maintain correct and updated websites and printed materials.
- Maintain all current rent and delinquent accounts.
- Maintain collections from former residents.
- Familiar with Eviction procedures for all delinquent rents as well as non-compliant residents.
- Invoicing.
- Resident Events.
- Knowledgeable in Affordable Housing with HACA.
Assistant Community Manager
Lantower Residential
08.2018 - 01.2023
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Greeted and toured vacant apartments for prospective tenants.
- Resident Retention.
- Resident Events.
- Monitored and documented all income, deposit accounting, month end reports, and delinquencies.
- Conducted Lease agreements with TAA.
Professional Sales Associate
Fairfield Property Management
05.2018 - 08.2018
- Greeted and toured prospective tenants.
- Answering phones and assist residents with apartment maintenance.
- Conducted Lease Agreements.
- Follow up with prospective leads and current resident issues and concerns.
Assistant Community Manager and Community Manager
Alliance Residential
01.2013 - 01.2018
- Lease Up Experience.
- Monitored and documented all income, deposit accounting, payables, invoicing, month end reports, monthly budgeting, including delinquency.
- Monitored and Maintained website and printed materials.
- Assisted Multiple Properties with all duties said above.
- Oversaw the maintenance staff to ensure prompt completion of work orders and preventative maintenance.
- Responded to resident inquiries and complaints in a timely, professional manner.
- Created and enforced community rules and regulations in compliance with local, state, and federal laws.
Server
Squatters Pub Brewery
03.2007 - 02.2012
- Responsible for opening and closing establishment and following standard operating procedures.
- Greeting customers with great enthusiasm in a high-volume bar and restaurant.
- Utilized suggestive selling techniques that increased personal and company financial goals, including self banking and cocktail service.
- Bar tended when needed.
Education
High School Diploma - General Studies
Cyprus High School
Magna, UT06-1999
Skills
- Multifamily property management
- Sales and Marketing
- Microsoft One-Site
- RentCafe
- Yardi
- Real Page
- On-Site
- Blue Moon
- MRI
- LRO
- Yieldstar
Timeline
Community Manager
Apartment Management Professionals
01.2023 - Current
Assistant Community Manager
Lantower Residential
08.2018 - 01.2023
Professional Sales Associate
Fairfield Property Management
05.2018 - 08.2018
Assistant Community Manager and Community Manager
Alliance Residential
01.2013 - 01.2018
Server
Squatters Pub Brewery
03.2007 - 02.2012
High School Diploma - General Studies
Cyprus High School