Kristen Hughes
Pittsburgh
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
11
11
years of professional experience
Work History
Care Manager
Horizon New Jersey Health
01.2025 - 11.2025
- Coordinated care plans for diverse patient populations, ensuring individualized support and resource allocation.
- Collaborated with multidisciplinary teams to enhance patient outcomes through comprehensive health assessments.
- Facilitated communication between patients, families, and providers, enhancing understanding of treatment plans and options.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Multi System Specialist
Allegheny County Department of Human Services/ Diversified Care Management
12.2014 - 05.2022
- Manage and facilitate the Interagency Meeting Process for the Allegheny County Department of Human Services. The Interagency process is in place for children and adults with complex needs that need assistance with barriers to accessing needed services or supports.
- Ensure the child/adult/family are informed, supported and understand the process.
- Convene, facilitate, staff a multi-disciplinary team for the Interagency Meeting process.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Oversee programming of specialized programs for youth involved in multiple Department of Human Service systems.
Education
Bachelor's - Psychology
LaRoche College
Pittsburgh, Pennsylvania12.1998
Associate - Psychology
Community College of Allegheny County
Pittsburgh, Pennsylvania05.1994
Skills
- Trauma Informed Care
- Conflict Resolution
- Care planning
- Clinical documentation
- Service coordination
- Medication reviews
- Case assessments
- Medical chart documentation
- Workflow coordination
- Patient education
- Discharge planning
Timeline
Care Manager
Horizon New Jersey Health
01.2025 - 11.2025
Multi System Specialist
Allegheny County Department of Human Services/ Diversified Care Management
12.2014 - 05.2022
Associate - Psychology
Community College of Allegheny County
Bachelor's - Psychology
LaRoche College