Shadé Wilkins
Burlington,New Jersey
Summary
Hardworking employee enthusiastic about learning public relations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Call Center Service Associate (OMNIA)
Horizon BCBS Of New Jersey
10.2023 - Current
- Handle high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Review computer systems and initiate investigation process to ensure seamless support for clients" billing and enrollment.
- Manage client accounts by updating information and processing transactions accurately.
- Consistently meet or exceed performance metrics related to call quality, handle time, and issue resolution rates.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Customer Service Associate
Wawa Inc.
07.2023 - Current
- Greet and respond to customer requests and complaints in a timely and courteous manner.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
- Follow proper coding procedures and prepare all made to order food and beverages according to recipe or customer specifications.
Personnel Trainee
NJ Department of Health
09.2022 - 08.2023
- Conducted investigations concerning employee relations issues.
- Prepared detailed reports containing findings, conclusions and disciplinary action recommendations.
- Coordinated and scheduled cases for grievance and disciplinary arbitration hearings.
- Adhered to corporate data confidentiality rules, mitigating breaches.
Learning Ambassador/FC Associate 1
Amazon Sortation Center PNE5
11.2018 - 11.2022
- Led ambassador training and orientation for new employees to foster positive attitudes toward organizational objectives.
- Evaluated and analyzed employee's productivity.
- Met ship dock's basic production skills (i.e., truck loading) and made sure trailers were properly checked in and out on the Trailer Dock Release team.
Office Services Specialist
Optimize Manpower Solutions, Inc.
08.2021 - 05.2022
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Processed, sorted and filed financial, medical and legal reports.
- Distributed incoming mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Manipulated computer databases to store, retrieve, compile and analyze data information.
Behavior Technician
Bierman ABA Autism Centers
06.2021 - 07.2021
- Provided direct care to clients in a one-on-one therapy setting.
- Assisted behavior analysts to implement behavior reduction and skill acquisition treatment plans.
- Recorded and collected data on clients' progress.
Education
Bachelor of Arts in Psychology -
Rider University
Lawrenceville, New Jersey05.2021
Skills
- Excellent Communication
- Leadership
- Empathy and Compassion
- Conflict Resolution
- Attention to Detail
- Time Management
- Computer Literacy
- Type 57 WPM
- Customer Service Excellence
- Strong Interpersonal Skills
- Decision Making
- Adaptability and flexibility
Timeline
Call Center Service Associate (OMNIA)
Horizon BCBS Of New Jersey
10.2023 - Current
Customer Service Associate
Wawa Inc.
07.2023 - Current
Personnel Trainee
NJ Department of Health
09.2022 - 08.2023
Office Services Specialist
Optimize Manpower Solutions, Inc.
08.2021 - 05.2022
Behavior Technician
Bierman ABA Autism Centers
06.2021 - 07.2021
Learning Ambassador/FC Associate 1
Amazon Sortation Center PNE5
11.2018 - 11.2022
Bachelor of Arts in Psychology -
Rider University
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