Kristen Irwin
Memphis,TN
Summary
Dynamic shift leader with a proven track record at Mugshots Grill & Bar, excelling in team leadership and customer service. Enhanced sales through effective upselling and improved team productivity by implementing strategic task delegation. Known for resolving customer issues promptly, fostering a positive work environment, and maintaining accurate cash handling procedures.
Overview
12
12
years of professional experience
Work History
Shift Leader
Mugshots Grill & Bar
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Server
Mugshots Grill & Bar
10.2022 - 04.2023
Kennel Technician
Grace Animal Hospital
05.2021 - 01.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Server
The Half Shell
11.2019 - 11.2020
Server
Another Broken Egg Cafe
08.2018 - 11.2019
Server Trainer
Colton’s Steakhouse
10.2016 - 09.2017
Server
Mellow Mushroom
08.2015 - 08.2016
Server
Huddle House
07.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Customer service management
- Team collaboration and leadership
- Inventory counts
- Sales and upselling
- Professional appearance
- POS deletions
- Drawer assignments
- Strategic thinking
- Verbal and written communication
- Shift leadership
- Decision-making capacity
- Attention to detail
- Teamwork and collaboration
- Task prioritization
Timeline
Shift Leader
Mugshots Grill & Bar
04.2023 - Current
Server
Mugshots Grill & Bar
10.2022 - 04.2023
Kennel Technician
Grace Animal Hospital
05.2021 - 01.2022
Server
The Half Shell
11.2019 - 11.2020
Server
Another Broken Egg Cafe
08.2018 - 11.2019
Server Trainer
Colton’s Steakhouse
10.2016 - 09.2017
Server
Mellow Mushroom
08.2015 - 08.2016
Server
Huddle House
07.2013 - 08.2015
High School Diploma -
Bartlett High School
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