Kristen Jackson
Pollok,TX
Summary
Professional nurse with strong background in hospice care. Skilled in patient assessment, care planning, and pain management. Known for team collaboration and adaptability in dynamic healthcare settings. Reliable and focused on delivering compassionate care and achieving patient-centered outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospice Registered Nurse Case Manager
Gentiva Hospice/Kindred Healthcare
Lufkin, TX
08.2025 - Current
- Manages a caseload of 12-15 patients across various settings, ensuring continuity of care and the proper utilization of community resources.
- Performs comprehensive physical, psychosocial, and home safety assessments to evaluate patient status and determine hospice eligibility.
- Develops and continuously updates individualized Plans of Care (POC), administering targeted treatments to manage pain and control distressing symptoms.
- Facilitates bi-weekly Interdisciplinary Group (IDG) meetings, collaborating closely with physicians, social workers, chaplains, and volunteers.
- Educates patients, families, and caregivers about disease progression, medication administration, and end-of-life expectations.
- Performs after-hours triage and on-call visits to ensure continuity of care.
- Proficient in Home Care Home Base (HCHB).
- Coordinates with retirement facilities and veteran hospitals to ensure the quality of care is consistently maintained.
Field Nurse Case Manager
A Pineywoods Home Health Care
Nacogdoches, TX
05.2024 - 08.2025
- Proven experience in providing home health care services, including personal care, medication administration, and patient mobility support. Knowledge of basic medical terminology and the ability to monitor and report changes in patient condition.
- Perform wound care, full body assessments, blood draws, catheter changes, dementia/alzheimers teaching, coordination with other doctors and specialists, port access, IV infusions, sterile dressing changes.
- Able to work independently as well as accurately assess severity of patient health on a day to day basis.
- After hours triage and assessments based on patient need.
- Promoted to case manager over the territory in Center, TX.
- Create plan of cares, coordinates with home health aides, field nurses, hospitals, doctors offices, hospice and palliative care agencies.
- Oversees Oasis charting for Medicare, Medicaid, VA and commercial insurance.
- Improved care coordination and responses from multiple specialties while advocating for the patients and caregivers need throughout their home health certification.
- Proficient in OASIS admissions, discharges, transfers, death at home, recertifications, and resumption of care.
- Managed a caseload of 130 clients, providing support and guidance to ensure successful outcomes.
- Developed and implemented comprehensive care plans to meet individual client needs.
- Successfully navigated complex social systems to access necessary services for clients.
- Proficient in case management software; creating and managing complex care plans; communicating across multiple platforms with different agencies to ensure patient needs are met.
Pediatric Nurse
The Children's Clinic of Lufkin
Lufkin, TX
03.2020 - 05.2024
- Ver oPerform daily physical assessments on patients ranging from newborn to young adults while ensuring they're meeting all the developmental milestones.
- Deliver rapid care to acutely sick patients by assessing vital signs, mental acuity, performing medical interventions and assisting in procedures as directed by the physicians.
- Assist the physician in procedures such as lumbar punctures, circumcisions, toe-nail removal, sutures, and incision and drainage of infected wounds.
- Assess all patients multiple times throughout the visit to ensure they are maintaining adequate quality of life.
- Teaching and demonstrating to parents of newborn babies how to care for the umbilical cord and circumcision site.
- Maintain paper chart records in a clear, concise manner.
- Coordinate with in house clinicians and pediatric specialists to ensure the patient is receiving the utmost care related to their immediate needs.
- Conduct cleaning and sterilization of procedure room and supplies to ensure all equipment is in compliance with safety protocols.
- Answer triage calls and assess the individual patient's needs on a case by case basis while working in close proximity to supervising physicians.
- Administer medications and prescribed interventions and therapies while documenting any adverse affects or outcomes.
- Instruct patient's families on community resources, proper care and treatment of various conditions.
- Assist in the collection of blood, urine and stool samples to run diagnostic tests on.
- Quality control agar plates to test strep swabs on to ensure patients are receiving correct diagnosis and treatment.
- Coordinate with the state health department to ensure that state supplied vaccines are distributed and documented correctly.
- Administer various vaccines according to the followed state schedule.
- Place an intravenous line and run fluids at ordered rate while documenting and monitoring extensively.
- Electronically prescribe medications based on physician orders while simultaneously working closely with the pharmacists to ensure the medication is administered in a timely manner.
- Assess gastrostomy tube sites on patients and changing them as needed while listening for bowel signs or assessing amount of bile in the collection syringe alerting to the tube being in the correct placement.
Registered Nurse
Pinecrest Retirement Community
Lufkin, TX
06.2019 - 03.2020
- Performed daily physical assessments of geriatric patients and administered medications on time for therapeutic effectiveness.
- Performed daily wound care and assessed vital signs regularly.
- Delivered acute care to patients needing rehabilitation on a skilled nursing unit in a longterm facility.
- Coordinated with the therapy team, social worker and doctors to ensure quality, personalized care.
- Delegated tasks to nurse aides and followed up to ensure safe, reliable standards of care for all patients.
- Educated patients on their medications and regimens throughout their time of care as well as upon discharging the facility.
- Provided ongoing assistance to physicians and geriatric health care professionals from routine appointments to crisis management care.
- Maintained clear, concise, accurate patient records by documenting pain management regimens, nutritional needs, and changes in behavior or mentation.
- Managed all patient conflict and emergency situations with a calm, collected manner.
Education
Master of Science - Nursing
Walden University
Minneapolis, MN12-2028
Associates Degree - Nursing
Angelina College
Lufkin, TX05-2019
Skills
- Supervisor experience
- Case management
- Nurse management
- Care plan development
- Geriatrics
- Home health agency experience
- Advanced care planning
- End-of-life care
- Interdisciplinary collaboration
Accomplishments
- Supervised team of 5 staff members.
Certification
- CPR Certification
- Driver's License
- BLS Certification February 2024 to February 2026
- RN License May 2019 to October 2025
- Certified Lactation Counselor
Timeline
Hospice Registered Nurse Case Manager
Gentiva Hospice/Kindred Healthcare
08.2025 - Current
Field Nurse Case Manager
A Pineywoods Home Health Care
05.2024 - 08.2025
Pediatric Nurse
The Children's Clinic of Lufkin
03.2020 - 05.2024
Registered Nurse
Pinecrest Retirement Community
06.2019 - 03.2020
Master of Science - Nursing
Walden University
Associates Degree - Nursing
Angelina College
Additional Information
Authorized to work in the US for any employer