Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Jacobs

Wake Forest,North Carolina

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Manager, Client Services

Veradigm Healthcare IT
01.2016 - Current
  • Coordinated efforts of a international 25-member team consisting of high-level professionals, including technical analysts, Implementation consultants, and managers, tasked with guiding migrations and upgrades.
  • Eliminated discrepancies in progress by reviewing performance, cost and timeline.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Fostered relationships with vendors to promote positive working relationships.
  • Maintain project deliverables by coordinating with the developing team on issue resolution, employee training and client escalation resolution.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Improved efficiency by developing process, best practices, and documentation. Enhanced transparency by developing weekly reporting of deliverables versus monthly goals, units, and revenue and created specific data reports.

Sales Associate

The North Face
11.2017 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintain sales weekly sales goal and improve by over 5% each year.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Project Manager

Avalara
04.2015 - 01.2016
  • Managed over 10 high profile clients conversion to new application Tax system, which included Apple and Northern Tool.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients

Education

Some College (No Degree) - Public Health Education

North Carolina Central University
Durham, NC

Skills

  • Project Management: 5 years' experience in Quality Assurance
  • Strategic Planning, Resource & Budget Management Marketing
  • Client Interactions
  • Project Oversight
  • Teamwork and Collaboration
  • Software: MS Office Suite, PowerPoint, Visio, Access, MS SQL, Active Directory, Exchange, BrainShark, Prezi, SharePoint, Webex, Oracle, Teams, ServiceNow, JIRA, Smartsheet, Azure Cloud
  • Verbal and Written Communication

Certification

Smartsheet Product Certified

Notary Public

Timeline

Sales Associate

The North Face
11.2017 - 06.2022

Project Manager, Client Services

Veradigm Healthcare IT
01.2016 - Current

Project Manager

Avalara
04.2015 - 01.2016

Some College (No Degree) - Public Health Education

North Carolina Central University

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