Kristen Januseski
Brewerton,NY
Summary
Dedicated Customer Service Supervisor with over 8 years of experience in enhancing team performance and customer satisfaction. Skilled in multitasking and employee training, consistently achieving on-time departures and fostering a culture of safety and efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Piedmont Airlines
Syracuse, NY
02.2021 - Current
- Supervised customer service team, ensuring adherence to operational standards and policies.
- Trained staff on effective communication techniques and conflict resolution strategies.
- Coordinated schedules to optimize resource allocation during peak operational periods.
- Jet bridge TTT
- GSC
Customer Service Supervisor
Allegiant Airlines
Syracuse, NY
08.2016 - 02.2021
* Oversee every day operations
* Created the every day work schedule for agents
* Took pride in on time departures
* Help every one stay focused on the safety factors
* GSC
Education
High School Diploma -
Paul V Moore HS
Central Square, NY06-1993
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- Customer relations
- New hire training
- Employee scheduling
Timeline
Customer Service Supervisor
Piedmont Airlines
02.2021 - Current
Customer Service Supervisor
Allegiant Airlines
08.2016 - 02.2021
High School Diploma -
Paul V Moore HS