Kristen Jennings
Fort Worth
Summary
Energetic and motivated pet care professional with 6+ years of experience in animal services and resort operations. Certified in both Pet CPR/First Aid and Human CPR/First Aid, with a passion for safety, wellness, and growth. Currently advancing into leadership at Pet Suites by learning all aspects of operations — from customer service and emergency response to scheduling, training, and event planning. Known for compassionate care, client service excellence, and a team-first mentality. Excited to continue growing within the Pet Suites family as a Resort Manager.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pet Pro Lead / Acting Manager on Duty
Pet Suites
01.2025 - Current
- Serve as team lead while supporting resort management in daily operations.
- Provide exceptional pet care across all services, including dog and cat boarding.
- Assist in managing emergency situations calmly and efficiently, prioritizing pet safety.
- Support administrative tasks including scheduling, customer communication, and client satisfaction.
- Mentor new employees and help train on company procedures and best practices.
- Contribute to event planning, team motivation, and backend business understanding.
Freelance Pet Caretaker & Personal Assistant
Self-Employed
01.2023 - 01.2024
- Provide trusted care to pets through services such as overnight stays, walking, and feeding.
- Build long-term relationships with pet owners by delivering personalized, attentive service.
- Manage multiple clients and schedules independently, while maintaining high care standards.
General Manager
Woof Den LLC
01.2018 - 01.2022
- Oversaw daily operations and team performance in a high-traffic dog daycare and boarding facility.
- Managed employee schedules, conducted training, and upheld top safety and cleanliness standards.
- Increased client engagement through creative social media campaigns and community outreach.
- Known for setting a positive tone, leading by example, and fostering a strong team culture.
Education
Associate of Applied Science -
Navarro College
01.2021
Bachelor of Arts - English
University of Phoenix
Skills
- Pet Care & Wellness — Dog & cat handling, boarding safety, pet first aid, behavior observation
- Operational Support — Scheduling, admin tasks, business ops, opening/closing procedures
- Leadership & Development — Training, team motivation, task delegation, role modeling
- Client Experience — Communication, problem-solving, client retention, service excellence
- Growth-Oriented Mindset — Eager to learn, contribute to team goals, and take on new challenges
- Technical Proficiency — Microsoft Office, Microsoft Teams, social media management
Certification
- Pet CPR & First Aid – Certified 2025
- Human CPR & First Aid – Certified 2025
Timeline
Pet Pro Lead / Acting Manager on Duty
Pet Suites
01.2025 - Current
Freelance Pet Caretaker & Personal Assistant
Self-Employed
01.2023 - 01.2024
General Manager
Woof Den LLC
01.2018 - 01.2022
Associate of Applied Science -
Navarro College
Bachelor of Arts - English
University of Phoenix
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