Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kristen Jimerson

Kristen Jimerson

El Paso,TX

Summary

Experienced customer service professional with a background in hospitality and a strong ability to build relationships, resolve issues efficiently, and create positive guest experiences. Skilled in communication, problem solving, and customer engagement. Seeking a customer support role where I can apply my expertise to enhance customer satisfaction and deliver exceptional service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Bartender

Piedmonts Cafe
04.2021 - Current
  • Delivered high-quality service, fostering a positive dining atmosphere.
  • Supported daily operations, overseeing order management and maintaining cleanliness.
  • Optimized team dynamics to drive productivity and elevate customer experience.

Server/Bartender

Lola Rose
12.2023 - 11.2024
  • Delivered exceptional customer service in a fast-paced environment, handling orders, special requests, and resolving guest concerns
  • Maintained a friendly and welcoming atmosphere, encouraging customer loyalty and repeat business
  • Used extensive product knowledge to offer recommendations and upsell menu items

Esthetician

Westend Salon and Spa
09.2020 - 05.2021
  • Provided customized treatments based on individual client skincare assessments.
  • Maintained strong customer relationships through effective communication and tailored product recommendations

A.M. Supervisor

Taft Díaz
05.2018 - 09.2020
  • Managed inventory to ensure stock levels were optimal.
  • Aided in coordinating events, training personnel, and managing customer interactions.
  • Collaborated with leadership to enhance team productivity and customer satisfaction.

Barista/Juice Bar Operator/Cashier/Supervisor

Whole Foods Market Inc
10.2016 - 03.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Server/Hostess

Epic Roasthouse
04.2014 - 11.2016
  • Provided a warm, professional welcome to guests and ensured a seamless dining experience
  • Upheld exceptional service standards within a fine dining environment, synchronizing efforts with kitchen staff and servers.

Event & Tasting Room Assistant

DaVero Winery
01.2014 - 11.2016
  • Facilitated informative tastings promoting knowledge of various wines.
  • Assisted in event setup, décor arrangements, and overall guest experience

Education

Licensed Esthetician -

Tri-State Cosmetology Institute
07.2019

Hospitality Management -

University of North Texas
01.2012

Skills

  • Customer Service
  • Relationship Building
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Active Listening
  • Adaptability
  • Multitasking
  • Technical Knowledge
  • Product Knowledge

Certification

• EVO Micro Pen – Certified in microneedling procedures

Contour & Cavitation Procedure – Skilled in non-invasive body contouring treatments

• DiVinci Teeth Whitening – Trained in cosmetic teeth whitening services

• Laser Hair Removal – Certified in laser hair removal techniques

• OSHA - Laser Training – Safety and compliance certification for laser procedures

• OSHA - Bloodborne Pathogens – Certified in handling and prevention of bloodborne pathogens

• HIPAA - Cybersecurity Training Awareness – Trained in protecting patient information and cybersecurity best practices

• HIPAA - Information & Security Awareness – Knowledgeable in safeguarding sensitive health data

HIPAA - General Safety Orientation – Compliance training for workplace safety in healthcare setting

Timeline

Server/Bartender

Lola Rose
12.2023 - 11.2024

Server/Bartender

Piedmonts Cafe
04.2021 - Current

Esthetician

Westend Salon and Spa
09.2020 - 05.2021

A.M. Supervisor

Taft Díaz
05.2018 - 09.2020

Barista/Juice Bar Operator/Cashier/Supervisor

Whole Foods Market Inc
10.2016 - 03.2018

Server/Hostess

Epic Roasthouse
04.2014 - 11.2016

Event & Tasting Room Assistant

DaVero Winery
01.2014 - 11.2016

Licensed Esthetician -

Tri-State Cosmetology Institute

Hospitality Management -

University of North Texas
Kristen Jimerson