Kristen Johnson
San Diego,CA
Summary
Dynamic and passionate leader dedicated to driving team success and achieving company goals. Detail-oriented professional with strong communication and project management abilities. Collaborates effectively with colleagues to foster an engaged and empowering work environment. Demonstrates a proven ability to manage multiple tasks efficiently in fast-paced settings. Recognized for a proactive approach in identifying and resolving issues, with a focus on process optimization and team support.
Skilled Makeup Artist with a keen eye for detail and a flair for style. Experienced in consultation services and expert makeup application, complemented by excellent communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager/Lead Licensed Esthetician
The Pretty Kitty
05.2017 - Current
- Provided a range of waxing services, while maintaining a focus on client comfort and safety.
- Provided clients with knowledge of all waxing services being provided.
- Welcomed clients arriving for appointments and maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Provided friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Created repeat business by developing long-term relationships with regular clients.
- Managed daily operations, overseeing a team of estheticians to ensure high-quality service and customer satisfaction in a fast-paced environment.
- Managed inventory processes, including ordering, tracking, and restocking supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Fostered a positive work environment by cultivating strong relationships, resolving conflicts, and promoting employee retention, leading to enhanced team morale and performance.
- Established team priorities, monitored performance, and communicated clear targets and objectives effectively.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Beauty Advisor
Sephora Inside JCPenney
07.2015 - 05.2017
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Retail Makeup Artist
MAC Cosmetics Nordstrom
09.2013 - 07.2015
- Became a well trained professional artist. Applied makeup on a wide range of ethnicity clients, while delivering creative expertise and achiving monthly and weekly sales targets.
- Conducted consultations to understand client's desired look
- Built client relationships and loyalty through consulatations or product purchase to maximize business results
- Displaying up to date trends and participated in Industry Events
Retail Assistant Manager
MAC Cosmetics-Macy's
07.2013 - 09.2013
- Assist sakes associates and served as an extension of the Retail Manager
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Set personal staff goals while supporting the goals of the team
- Updated time sheets (Revenue, Attendance, Payroll, Stock Concerns, Hours, etc)
Beauty Advisor
Sephora Inside JCPenney
09.2012 - 05.2013
- Provided exceptional services and pleasant shopping experiences to customers.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in visual merchandising
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cosmetic Beauty Advisor
Benefit Cosmetics Macy's
07.2012 - 09.2012
- Delivered product demonstrations and sample applications, raising exposure of Benefit Cosmetics
- Built customer loyalty and retention through consultations or product purchase.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Beauty Advisor
Sephora Inside JCPenney
06.2010 - 07.2012
- Contributed to the successful opening of the first Sephora Inside JCPenney at Parkway Plaza, playing a key role in team training and store setup.
- Delivered exceptional customer service by providing personalized beauty consultations and product recommendations, enhancing the overall shopping experience.
- Assisted in inventory management and visual merchandising to maintain an inviting store atmosphere and optimize product displays.
- Collaborated with team members to achieve sales targets and promote store events, fostering a cohesive work environment and strong customer relationships.
Education
Esthetics License -
Bellus Academy - El Cajon
El Cajon, CA05.2010
High School Diploma -
Valhalla High School
El Cajon, CA06.2009
Skills
- Extensive experience working within beauty industry and Cosmetics Services
- Performance Management
- Team Leadership
- Service Consultations
- Exceptional Customer Service
- Client Relationship Building
- Adaptable; flexible and willing to learn
Timeline
Manager/Lead Licensed Esthetician
The Pretty Kitty
05.2017 - Current
Beauty Advisor
Sephora Inside JCPenney
07.2015 - 05.2017
Retail Makeup Artist
MAC Cosmetics Nordstrom
09.2013 - 07.2015
Retail Assistant Manager
MAC Cosmetics-Macy's
07.2013 - 09.2013
Beauty Advisor
Sephora Inside JCPenney
09.2012 - 05.2013
Cosmetic Beauty Advisor
Benefit Cosmetics Macy's
07.2012 - 09.2012
Beauty Advisor
Sephora Inside JCPenney
06.2010 - 07.2012
Esthetics License -
Bellus Academy - El Cajon
High School Diploma -
Valhalla High School
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