Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Jones

Phoenix,AZ

Summary

Knowledgeable Quality Control Inspector versed in documentation and reporting as well as process improvements. Ready to leverage

1 years' experience in food handling environments to support quality improvements and reduce errors at Barry’s Bakery. Successful at completing both destructive and non-destructive testing of materials and finished products.

Overview

24
24
years of professional experience

Work History

QC Inspector

Barry’s Bakery
Phoenix, AZ
05.2022 - 07.2023
  • Verified accuracy of production processes by measuring dimensions, angles, and other parameters using precision instruments.
  • Inspected and tested products to ensure compliance with quality standards.
  • Collaborated with production team to develop strategies for improving product quality.
  • Reported test data, analysis results, and recommendations to management in written reports.
  • Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
  • Conducted periodic audits of product quality to identify any potential issues or areas for improvement.

Chose products for samples too be sent out daily and too keep for retention within the facility.

  • Assisted in developing and implementing quality control systems to ensure customer satisfaction.
  • Investigated customer complaints regarding product quality and reported findings to management.
  • Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
  • Developed comprehensive Quality Control plans outlining specific objectives for each project phase.

Production Worker

Cafe Valley Bakery
Phoenix, AZ
10.2019 - 02.2020

Worked on Production line in area that was required.

  • Followed safety protocols while operating machines and equipment.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Communicated with team members regarding tasks assigned during shift.
  • Moved items between machines, conveyors and transport equipment to meet production needs.

Customer Service Manager

Shipping and mailing LLC
Phoenix, AZ
06.2011 - 06.2016
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed policies and procedures related to customer service operations.

Performed procedures too operate business as third party shipper for FedEx, USPS, and UPS

Responsible for opening available P.O Boxes for customers

Operated systems for every shipper, package dimensions and pricing.

Caregiver/Medical Assistant

Rose Court Assisted Living
Phoenix, AZ
01.2004 - 03.2011
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Housekeeper

Marriott Residence Inn
Canton, OH
05.2000 - 10.2002
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Returned rooms to occupant-ready status to satisfy future guests.

Production Worker

Hoover company
Canton, OH
03.1999 - 07.2000
  • Followed safety protocols while operating machines and equipment.
  • Identified defective parts or components and removed them from production line.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Education

High School Diploma -

Trevor Browne High School
Phoenix, AZ
05-1998

Skills

  • Non-destructive testing processes
  • Non-Destructive Testing
  • Visual evaluations
  • Sampling procedures
  • Product Inspection
  • Equipment Operation
  • Recordkeeping
  • Inspection documentation
  • Employee Supervision
  • Safety Procedures
  • Inspection procedures
  • Quality Control
  • Production experience
  • Quality processes

Timeline

QC Inspector

Barry’s Bakery
05.2022 - 07.2023

Production Worker

Cafe Valley Bakery
10.2019 - 02.2020

Customer Service Manager

Shipping and mailing LLC
06.2011 - 06.2016

Caregiver/Medical Assistant

Rose Court Assisted Living
01.2004 - 03.2011

Housekeeper

Marriott Residence Inn
05.2000 - 10.2002

Production Worker

Hoover company
03.1999 - 07.2000

High School Diploma -

Trevor Browne High School
Kristen Jones