Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Jones

Rome ,New York

Summary

Dynamic Diner Owner/Operator at Kristen's Kountry Kafe with a proven track record of enhancing customer satisfaction and driving financial growth. Highly dependable and a hard worker, I excelled in team management and strategic planning, achieving significant cost reductions while fostering a motivated workforce dedicated to excellence in service.

Overview

2015
2015
years of professional experience

Work History

Diner Owner/Operator

Kristen's Kountry Kafe
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.

Waitress Supervisor

Kountry Kafe
08.2011 - 08.2014
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Optimized staff scheduling to handle peak times effectively without overstaffing.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.

Education

GED -

Rome Free Academy
Rome NY
05.1993

Skills

    Very Dependable

    Hard Worker

    Learn Easily

Timeline

Waitress Supervisor

Kountry Kafe
08.2011 - 08.2014

Diner Owner/Operator

Kristen's Kountry Kafe

GED -

Rome Free Academy

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