Results-driven professional committed to delivering exceptional patient care through white-glove service and aiming to apply expertise in eliminating barriers to care, workflow optimization, and patient retention to embrace new challenges.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Specialty Account Coordinator II
Mercy Specialty Pharmacy
Maryland Heights
09.2023 - Current
Coordinated end-to-end processing of new specialty oncology prescriptions, ensuring timely benefits verification, prior authorizations, and refill coordination with excellent patient care.
Evaluate patient eligibility and maintain enrollment for various financial assistance services including 340B, grants, and manufacturer patient assistance programs.
Triage all specialty medications prescribed by Mercy providers to appropriate pharmacies, optimizing multi-step order transmittal system and increasing patient acquisition.
Create optimized SOPs to reduce errors and guarantee compliance with government regulations and URAC accreditation standards
Senior Pharmacy Technician
Walgreen's Pharmacy
Springfield
03.2021 - 09.2023
Prepared and dispensed medications according to government and pharmacy standards.
Collaborated with healthcare providers to improve patient care and ensure accurate medication dispensing.
Managed inventories, rotated stock, removed expired or damaged products, and resolved discrepancies in drug counts to ensure compliance and availability of medications.
Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
Resolved billing issues with insurance companies or other third-party payers.
Education
Bachelor of Science - Biology
Missouri State University
Springfield, MO
05-2024
Certificate - Foundations of Pharmaceutical Science
Missouri State University
Springfield, MO
05-2024
Skills
EHR and pharmacy software including, Epic Hyperspace, Epic Compass Ross, Epic Beacon, Willow Ambulatory, Intercom
Prior authorizations
Financial assistance
Oncology medications
Medicare and Medicaid regulations
Auditing
Medical terminology
Excel mastery
Training and development
Certification
Missouri Pharmacy Technician License (03/2021)
Timeline
Specialty Account Coordinator II
Mercy Specialty Pharmacy
09.2023 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
03.2021 - 09.2023
Bachelor of Science - Biology
Missouri State University
Certificate - Foundations of Pharmaceutical Science
Clinical Oncology Specialty Pharmacist at Valley Medical Center Specialty PharmacyClinical Oncology Specialty Pharmacist at Valley Medical Center Specialty Pharmacy