Kristen Knoll
Polk City
Summary
I am a dynamic customer service professional with a proven track record at Publix Supermarkets, excelling in multitasking and active listening. I strive to consistently deliver exceptional service and foster customer loyalty. I have adequate experience working as a team with co-workers and being proficient with my communication. With my past experience in the classroom as a preschool teacher, I am also able to build positive relationships with both students and their parents.
Overview
11
11
years of professional experience
Work History
Publix Customer Service Staff
Publix Supermarkets Store
01.2017 - Current
- Manage high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and preforming multiple tasks at once.
Preschool Teacher
Victory Christian Academy
03.2015 - 09.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed close relationships with co-workers while working closely together to ensure the best learning and safe environment for the children.
Customer Service Representative
Rooms To Go Warehouse
01.2014 - 03.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science -
Santa Fe College
Gainesville, FL05-2014
Skills
- Multitasking and organization
- Assertiveness
- Time management
- Active listening
- Money handling
- Customer and client relations
- Student supervision
- Verbal and written communication
- Multi-line telephone operation
Timeline
Publix Customer Service Staff
Publix Supermarkets Store
01.2017 - Current
Preschool Teacher
Victory Christian Academy
03.2015 - 09.2017
Customer Service Representative
Rooms To Go Warehouse
01.2014 - 03.2015
Associate of Science -
Santa Fe College
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