Kristen Knoll
Polk City
Summary
I am a dynamic customer service professional with a proven track record at Publix Supermarkets, excelling in multitasking and active listening. I strive to consistently deliver exceptional service and foster customer loyalty. I have adequate experience working as a team with co-workers and being proficient with my communication. With my past experience in the classroom as a preschool teacher, I am also able to build positive relationships with both students and their parents.
Overview
11
11
years of professional experience
Work History
Publix Customer Service Staff
Publix Supermarkets Store
Lakeland, FL
01.2017 - Current
- Manage high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and preforming multiple tasks at once.
Preschool Teacher
Victory Christian Academy
Lakeland, FL
03.2015 - 09.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed close relationships with co-workers while working closely together to ensure the best learning and safe environment for the children.
Customer Service Representative
Rooms To Go Warehouse
Seffner, FL
01.2014 - 03.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science -
Santa Fe College
Gainesville, FL05-2014
Skills
- Multitasking and organization
- Assertiveness
- Time management
- Active listening
- Money handling
- Customer and client relations
- Student supervision
- Verbal and written communication
- Multi-line telephone operation
Timeline
Publix Customer Service Staff
Publix Supermarkets Store
01.2017 - Current
Preschool Teacher
Victory Christian Academy
03.2015 - 09.2017
Customer Service Representative
Rooms To Go Warehouse
01.2014 - 03.2015
Associate of Science -
Santa Fe College