Kristen Lamotte
Mason
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
17
17
years of professional experience
Work History
General Manager
Quality Inn Hotel
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw renovation to breakfast area, kitchen, lobby, and installation of new carpeting.
Intermittent Claims Adjuster Associate
Ohio Dept. of Jobs & Family Services
02.2021 - 07.2021
- Company Overview: Ohio Unemployment Claims Insurance Department
- Build and maintain professional relationships with claimants, employers, and other adjusters
- Record and transmit action taken on a claim to accurately determine claim status
- Input and make corrections to unemployment claim information
- Utilize unemployment systems and software
- Follow Federal, State, and ODJFS rules and regulations, policies, and procedures
- Report to a Claims Supervisor
- Complete initial and ongoing training as required
- Data Entry
- Able to type 60 wpm
- Perform fact-findings and investigate claims issues to determine appropriate action needed for claim resolution
- Ohio Unemployment Claims Insurance Department
Client Claims Specialist
Eversana
11.2019 - 02.2020
- Company Overview: Johnson & Johnson Medicinal Claims Department
- Verifying proper completion, correct signatures, medicinal and diagnosis codes for each clients claim
- Answering inbound calls from providers (claim status updates, general inquiries, etc.)
- Answering inbound calls from clients (claim status updates, general inquiries, etc.)
- Making outbound calls to payers for benefits determination
- Data intake/entry of program enrollment forms
- Technical Support /Trouble shooting with patients and clients
- Johnson & Johnson Medicinal Claims Department
Consolidations Specialist
Account Control Technologies
01.2019 - 04.2019
- Promotion within Account Control Technology to specialized team tasked with locating borrowers of significantly greater outstanding balances
- Upon location the goal was to have them pay the balance in full or ascertain which method of consolidation would best suit their financial needs and have them complete the proper consolidation application accordingly
- Provide assistance with completion of application if necessary
- Ensure appropriate documentation is present and forms correctly completed prior to submission thus concluding consolidation application
- Technical assistance when clients had issues with password and the website
Collections Specialist
Account Control Technologies
09.2018 - 04.2019
- Responsible for skip-tracing contact information of account holder
- Negotiate feasible monthly payment arrangements for account holder
- Schedule settlement in full payment dates
- Update account holder information in system when new contact information received
- Obtain authorizations to speak with third parties via account holder
- Data entry
Client Technical Support
ATOS
02.2018 - 04.2018
- Assist clients with troubleshooting/regaining access to their respective internal portals
- Request user ID and temporary passwords for clients
- Provide support to client's new hires with registering via their internal portals
Leasing Agent
Bed & Breakfast Property Management
05.2016 - 10.2017
- Responsible for receiving and processing applications
- Run thorough background checks
- Verification of income
- Photograph the before move-in photos of the properties assigned to me to be rented
- Ensure proper lease agreement sent to potential tenant electronically
- Submit issue tickets to maintenance department if home was not move-in ready
Waitress
Bella Luna
05.2015 - 12.2016
- Responsible for providing outstanding customer service for guests, and ensuring they are pleasantly delighted with their fine dining experience
Hostess/Waitress
T.G.I. Fridays
02.2008 - 02.2015
- Attend to all the guests needs while demonstrating over and beyond customer service
- Ensure shift runs smoothly as head crew leader
Customer Service/Claims Representative
Luxottica Retail
10.2012 - 11.2014
- Call Center setting
- Responsible for assisting members and doctor's offices with filing/reviewing insurance claims
- Reviewing member coverage of benefits
- Troubleshooting website technical difficulties
- Assisting members with locating in-network providers in their area
Cashier
Dick's Sporting Goods
03.2008 - 09.2008
- Complete the purchasing/return transactions of consumers
- Restock apparel on the service floor
- Count down and verify correct till amount post shift
Cashier
Target
01.2008 - 09.2008
- Complete the purchasing/return transactions of consumers
- Count down and verify correct till amount post shift
Education
Wittenberg University
12.2007
Mathematics
University of Cincinnati
05.2011
Skills
- MS Office
- Data entry
- Leadership and team building
- Client relations
- Operations management
- Staff management
- Problem resolution
- Team leadership
- Training and coaching
- Team player
- Efficient multi-tasker
- Customer relationship management
Hobbies and Interests
- Sports
- Music
- Outdoors
- Exercise
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
General Manager
Quality Inn Hotel
08.2022 - Current
Intermittent Claims Adjuster Associate
Ohio Dept. of Jobs & Family Services
02.2021 - 07.2021
Client Claims Specialist
Eversana
11.2019 - 02.2020
Consolidations Specialist
Account Control Technologies
01.2019 - 04.2019
Collections Specialist
Account Control Technologies
09.2018 - 04.2019
Client Technical Support
ATOS
02.2018 - 04.2018
Leasing Agent
Bed & Breakfast Property Management
05.2016 - 10.2017
Waitress
Bella Luna
05.2015 - 12.2016
Customer Service/Claims Representative
Luxottica Retail
10.2012 - 11.2014
Cashier
Dick's Sporting Goods
03.2008 - 09.2008
Hostess/Waitress
T.G.I. Fridays
02.2008 - 02.2015
Cashier
Target
01.2008 - 09.2008
Mathematics
University of Cincinnati
Wittenberg University
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