Kristen Leeth
Chicago,IL
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations.
Overview
7
7
years of professional experience
Work History
Surgical Assistant
Tree House Wellness Center
04.2023 - Current
- Monitor patient vital signs, reporting changes to surgeon for further investigation.
- Provide preoperative and postoperative education to patients and families to manage recovery.
- Performs medical care, including but not limited to: intramuscular and intravenous injections, medicating, vaccinating, subcutaneous fluids, endotracheal intubation, intravenous and urinary catheter placement, medical calculations for prescriptions and CRI’s and microchipping
Client Service Coordinator
Tree House Wellness Center
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Supervisor
Hogsalt Hospitality
06.2019 - 07.2022
- Oversaw daily coffee shop operations according to company policies.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Recruited, hired and trained baristas to handle workload with quality service.
Call Center Trainer
Conduent
05.2016 - 06.2019
- Create educational material, conducting training sessions, identifying skill gaps, and ensuring staff members stay motivated.
- Shadow on phone calls and give necessary feedback
- Liaise with managers and encourage on-the-job coaching
Education
High School Diploma -
Chesterton Senior High School
Chesterton IN06.2009
Skills
- Appointment Scheduling
- Front Desk Operations
- Patient Database Maintenance
- Medical Records Management
Timeline
Surgical Assistant
Tree House Wellness Center
04.2023 - Current
Client Service Coordinator
Tree House Wellness Center
09.2022 - Current
Supervisor
Hogsalt Hospitality
06.2019 - 07.2022
Call Center Trainer
Conduent
05.2016 - 06.2019
High School Diploma -
Chesterton Senior High School
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