Kristen Litton
Knoxville,TN
Summary
Dedicated veterinary professional skilled in medical recordkeeping and client coordination. Experienced in scheduling appointments and managing communications, ensuring efficient and compassionate service for pet owners and their animals.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist & Kennel Technician
Embassy Veterinary Center Hardin Valley
11.2025 - Current
- Handle incoming calls, providing information and answering inquiries about services.
- Assist clients with scheduling appointments and managing follow-up reminders.
- Manage multi-line phone system and pleasantly greeted patients.
- Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Enter data from pet records and office visits into computer system.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Provide daily care and feeding for animals, ensuring nutritional requirements were met.
- Maintain cleanliness of kennels and exercise areas, adhering to sanitation standards.
Animal Caregiver
Self-Employed
01.2017 - Current
- Care for animals by providing love, attention, and safety in a nurturing environment.
- Board animals in my home
- Dog walking
- Drop-in visits to care for animals in client's home
- Bathe animals when needed
- Safely administer medication
- Keep records of feedings and medications
Kennel Technician
Brewster's Bark and Bed
10.2019 - 04.2025
- Supervised animals during play activities.
- Organized and followed schedule for playtime, bathroom breaks, meals, and medication
- Kept records of meals, medications, and other updates
- Calmed animals when in distress
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards
- Reported changes in behavior or illness to supervisor
- Used proper restraint techniques for dogs/cats
- Performed some grooming services including nail trims, baths, face trims, ear plucks, sanitary trims, and feet/paw pad trims
Store Team Member
Pet Supplies Plus
02.2019 - 07.2019
- Cared for pets in store by feeding, handling animals, and cleaning habitats to ensure well-being and hygiene
- Answered questions about animal care
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Processed purchases efficiently and accurately
- Stocked shelves with merchandise; rotated and faced merchandise
- Carried cat litter, bags of food and any other purchases to customer vehicle
Education
Biology
Carl Sandburg College
Galesburg, ILBiology
Illinois State University
Normal, ILHigh School Diploma -
AlWood High School
Woodhull, ILSkills
- Dependability
- Patience
- Team collaboration
- Telephone communication
- Medical record management
- Task prioritization
- Animal group management
- Sanitation procedures
- Animal restraint
- Medication records
- Organizational management
- Safety oversight
Timeline
Veterinary Receptionist & Kennel Technician
Embassy Veterinary Center Hardin Valley
11.2025 - Current
Kennel Technician
Brewster's Bark and Bed
10.2019 - 04.2025
Store Team Member
Pet Supplies Plus
02.2019 - 07.2019
Animal Caregiver
Self-Employed
01.2017 - Current
Biology
Carl Sandburg College
Biology
Illinois State University
High School Diploma -
AlWood High School