Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Accomplishments
Timeline
Generic

Kristen Lutz

New Smyrna Beach

Summary

Strategic network operations and process leader with 20+ years of experience driving national wireless programs, elevating compliance standards, and leading transformative quality and process improvement initiatives. Proven ability to lead cross-functional teams, drive the development of compliance frameworks, and execute large-scale initiatives that enhance network performance and ensure regulatory alignment. Extensive experience in mentoring others, influencing talent development decisions, and implementing training that strengthens organizational culture. Recognized for transforming complex operations into streamlined, automated solutions that accelerate delivery timelines and reinforce compliance integrity.

Overview

25
25
years of professional experience

Work History

Lead Network Process & Quality

AT&T Mobility
11.2022 - Current
  • Advanced to Lead Network Process & Quality, expanding scope to enterprise-wide initiatives in data standards, process governance, and training across regions.
  • Manage national network quality management programs and initiatives including design, leasing, zoning, and compliance by leading the development and continuous process improvement, ensuring compliance and operational readiness.
  • Drive data transparency by producing regular operational reports that surface key metrics and support strategic decision-making.
  • Direct end-to-end Mobility Decommissioning process, defining roles, SLAs, and controls to streamline operations and reduce cycle time.
  • Develop SAQ Power BI dashboards to provide real-time portfolio visibility (NSB, MCA, Small Cell, Fixed Generator, Relocations, Decommissions), informing prioritization and risk mitigation.
  • Designed SAQ 101 and Leasing PLE training programs to improve collaboration, onboarding speed, and process alignment.
  • Manage ATC SLMA Reconciliation Project: oversee 16K+ site reconciliations, oversee PO and finance workflows, automate HWM validation, and deliver $1.69M in savings through accelerated RER processing.
  • Managed cross-functional teams to implement AT&T’s Crown NTP extension protocol, improving Babel and Omnibus site renewals and ensuring compliance and continuity.
  • Supported peer development and organizational learning as a participant in the 2024 NOICE Mentorship Circle.

Lead Compliance Analyst

AT&T Mobility
07.2022 - 11.2022
  • Promoted from Regulatory Relations Manager to drive national compliance strategy and lead enterprise initiatives across 5+ regions, overseeing operational aspects and implementation of quality management programs.
  • Progressively expanded leadership responsibilities supervising twelve compliance managers providing strategic direction, mentoring, coaching, performance management, and daily operational oversight to build subject matter expertise and sustain long-term process ownership.
  • Led cross-functional teams in designing and executing scalable compliance frameworks and multi-state programs across NSB, MCA, Small Cell, DAS, and CRAN enhancing process efficiency, regulatory alignment, and continuous improvement.
  • Led risk assessments to identify compliance gaps, implement corrective actions, and strengthen network quality and regulatory adherence.

Regulatory Relations Manager

AT&T Mobility
10.2010 - 07.2022
  • Built foundational expertise in regulatory compliance, developed workflow tools, and prepared for leadership roles through process optimization and team management.
  • Managed and developed a high-performing team of 6 NPWs, setting expectations, coaching performance, and driving professional growth.
  • Led development, rollout, and training of the NRC (National Regulatory & Compliance) workflow tool, improving transparency and data accuracy for construction, maintenance, and audits.
  • Partnered with vendors and stakeholders to resolve compliance gaps, elevate quality, and accelerate project approvals.
  • Directed process design and improvement initiatives, streamlining compliance workflows and reducing cycle times by developing and rolling out standardized processes and training programs across cross-functional teams.

Owner/Operator

Independent Business
07.2007 - 09.2009
  • Managed all aspects of business operations, including finance, and customer service while supervising a team of 5–6, and oversaw hiring, training, and performance management.

Regulatory Compliance Manager

AT&T Mobility
10.2005 - 06.2007
  • Managed day-to-day compliance operations for the North Florida market, ensuring regulatory alignment and operational readiness.
  • Led regulatory filings and documentation workflows, achieving 100% on-time compliance and enabling seamless network launches.
  • Audited 2,000+ sites for FCC, FAA, and environmental standards, mitigating risks and preventing project delays.

Senior Compliance Manager

Sprint PCS
05.2000 - 09.2005
  • Managed compliance operations for the Northeast Region, ensuring full adherence to FCC, FAA, and internal network standards.
  • Led design and rollout of Sprint’s Siterra E2E workflow tool, streamlining operations across RAN, Compliance, Site Acquisition, Construction, and Optimization teams.

Education

Bachelor of Science - Business Administration (Management)

William Paterson University
Wayne, NJ
12.1999

Skills

  • Proficient in Microsoft Office Suite
  • SharePoint management
  • Proficient in MS Teams
  • Power BI
  • Palantir/DEEP
  • NRC
  • IWM
  • Oracle
  • Swifttrack
  • MPT
  • Power Automate
  • Data Analytics
  • LMPS
  • LEVO
  • RMAP
  • CDMS
  • Siterra

CORE COMPETENCIES

  • Program & Initiative Management
  • Regulatory Compliance
  • Governance & Risk Mitigation
  • Process Improvement & SOP Development
  • Environmental Compliance
  • Training Program Design & Implementation
  • Team Management
  • Data Analytics & Reporting
  • Cross-Functional Leadership
  • Vendor Management
  • Diversity, Equity & Inclusion Advocacy

Accomplishments

· Directed and mentored compliance teams, overseeing recruitment, training, and performance management to achieve operational excellence across multiple regions.

· Authored technical documentation and led development of automated dashboards and visual tools across Crown, ATC, and other program initiatives, enhancing strategic visibility, proactive planning, and execution efficiency.

Timeline

Lead Network Process & Quality

AT&T Mobility
11.2022 - Current

Lead Compliance Analyst

AT&T Mobility
07.2022 - 11.2022

Regulatory Relations Manager

AT&T Mobility
10.2010 - 07.2022

Owner/Operator

Independent Business
07.2007 - 09.2009

Regulatory Compliance Manager

AT&T Mobility
10.2005 - 06.2007

Senior Compliance Manager

Sprint PCS
05.2000 - 09.2005

Bachelor of Science - Business Administration (Management)

William Paterson University

Similar Profiles

CREATE PROFILE