KRISTEN MAGER
ROYAL PALM BEACH,FL
Summary
Experienced marketing and social media professional with strong track record of driving impactful campaigns and enhancing brand visibility. Adept at leading cross-functional teams, developing strategic messaging, and executing integrated marketing strategies. Known for adaptability, reliability, and keen focus on achieving results in dynamic environments. Skilled in social media, content creation, digital marketing, internal communications, product marketing, events, and stakeholder engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Marketing & Communications Manager
NCCI
Boca Raton, FL
06.2024 - Current
- Developed and executed social media and marketing strategies/communications across multiple platforms with an emphasis on Thought Leadership, charitable initiatives, recruitment, product promotions, and corporate events to increase brand awareness.
- Implemented data-driven approaches to measure campaign effectiveness and inform future strategies.
- Led multiple cross-functional teams to execute high-impact marketing campaigns across digital and traditional channels.
- Mentored junior team members, fostering professional growth and enhancing overall team effectiveness in marketing initiatives.
- Implemented project management tools to streamline workflows, improving efficiency in campaign execution processes.
- Evaluated communication strategies regularly, driving continuous improvement based on feedback and performance metrics.
Senior Marketing Programs Manager
NCCI
Boca Raton, FL
01.2023 - 06.2024
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives aligning with organizational goals.
- Collaborated with stakeholders to align departmental goals with organizational objectives.
- Managed project timelines and deliverables, ensuring alignment with strategic priorities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Marketing Communications Manager
NCCI
Boca Raton, FL
01.2003 - 01.2023
- Provided consulting and strategic planning, writing, and production services for internal and external customers through print and Web communications.
- Developed and executed comprehensive marketing communication strategies to enhance brand visibility.
- Managed cross-functional teams to ensure alignment on project goals and timelines.
- Oversaw content creation for digital platforms, ensuring consistency with brand messaging.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FLSkills
- Social media campaigns
- Marketing strategies
- Content development
- Marketing analytics
- Creative direction
- Campaign management
- Product launches
- Developing marketing collateral
- Corporate messaging
- Digital communications
- Critical thinking
- Decision-making
Accomplishments
- Elevated NCCI’s voice in the industry by promoting nearly 200 Thought Leadership pieces of content in 2025.
- Successfully supported and executed our Big Three events through social media, digital marketing, and event planning with a continued focus on smart spending. Stakeholder satisfaction score of 9.27 for our Annual Insights Symposium, earning one of the highest ratings in the event’s 37-year history.
- Increased NCCI’s presence and engagement on social channels, with a focus on LinkedIn.
- Developed strategic digital marketing plans based on business requirements. Examples include: The Big Three, HR Campaigns, NCCI Cares, Thought Leadership, and other key corporate initiatives
- 760+ total posts across all platforms
- Successful implementation of innovative onsite experiences like the Get Connected Desk and 360 Photo Booth
- Sent 30 Active Campaigns in 2025 with an 11.29% click to open rate; top campaign—49.68% open rate, 33.76% click to open rate.
- Built AI into my daily routine and created agents. Applied innovative thinking and integrated AI into marketing strategies and messaging to increase efficiency and to keep up with emerging trends and best practices.
- Added 10.7% of our total follower base on LinkedIn in 2025. Average LinkedIn engagement rate for posts is 7.6%, which is 137.5% higher than the 3.2% average engagement rate for the Insurance/Finance Industry.
- Successfully launched an employee advocacy program that was adopted by our Thought Leaders, executives, and employees company-wide.
- Partnered with HR to refresh the Careers site and bring internally. Directed Creative vision for imaging and videos across the site.
912: Monday, March 10
Certification
Workers Compensation Professional
Timeline
Senior Marketing & Communications Manager
NCCI
06.2024 - Current
Senior Marketing Programs Manager
NCCI
01.2023 - 06.2024
Marketing Communications Manager
NCCI
01.2003 - 01.2023
Bachelor of Science - Public Relations
University of Florida