Kristen Maldonado
Tipp City
Summary
Over 15 years as a Salesforce professional with extensive experience in administration and release management. Known for ensuring timely and efficient deployments while maintaining high standards of quality. Strong focus on team collaboration and adaptability to meet evolving project needs. Expertise in project planning, risk management, and team communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce DevOps & Release Manager
Camping World
12.2022 - Current
- Responsible for managing and releasing all enhancements/bugs through our deployment lifecycle
- Utilizes Visual Studio Code, GitHub, and Gearset for maintaining code and deployments
- Manages and coordinates release schedules with the Salesforce team and the business
- Works with developers/admins to resolve merge conflicts or deployment issues
- Works with QA team to ensure validation of items tested and deployed
- Maintains all sandboxes and sandbox refresh schedules
- Standardized processes for releases around fast tracks
- Handles all data updates for sandboxes and production
- Extensive experience with Agile project management
- Responsible for ensuring our environments are stable with change monitoring
Senior Salesforce Administrator
Camping World
11.2019 - 12.2022
- One of five Salesforce Administrators that supports over 5,000 users
- Assists devops merging and deploying code through our deployment cycle to get changes into production
- Utilize agile project management tool JIRA daily for different types of Salesforce issues with target dates using sprint planning
- Assist with escalated help desk tickets from a Tier 3 standpoint
- Support the team from a design and technical aspect
Senior Salesforce Administrator
B3 Group, Inc
04.2019 - 11.2019
- Member of the Digital Transformation Center team that supports Salesforce users
- Assist with escalated help desk tickets
- Assist with getting changes into the VA’s Salesforce environments
- Worked with consultants to get their post step changes into environments
- Monthly maintenance of sandbox refreshes
Enterprise Applications Administrator
Optiv, Inc.
06.2016 - 04.2019
- One of four Salesforce Administrators that supports over 1,000 users
- One of two Level 2 Salesforce Administrators
- Responsible for committing and deploying all admin work from our dev sandbox to our UAT sandbox for testing
- Review enhancements and bugs to determine whether they are declarative or programming
- Primary administrator for Salesforce CPQ
- Utilize agile project management tool JIRA daily for different types of Salesforce issues with target dates using sprint planning
- Assist BPE in gathering requirements from a technical standpoint
- Handle requests and incidents from the business with ServiceNow
- Experience with the Service Cloud and Lightning Experience across projects
- Work with consultants on different projects to effectively help design business needs
Salesforce.com Administrator
Vivial
06.2013 - 05.2016
- Support 2 production environments and several sandboxes
- One of four Salesforce.com Administrators that supports over 1,000 users
- Have been part of implementing automation solutions to reduce manual processes and increase productivity
- High level knowledge of deployments between environments
SDFC Data & Analytics Coordinator
Detroit Pistons, Palace Sports & Entertainment
05.2012 - 05.2013
- Primary Salesforce.com Administrator
- Campaign Management creating campaigns with tasks for reps and build reports and dashboards to analyze for the executive team
- Web Form Management with web tools Clicktools and OnDialog and integrate them to flow into Salesforce
- Provide Salesforce training with multiple departments
- Strong working experience with Salesforce.com Application Configuration including creating profiles, roles, workflow rules, report types, custom objects, custom fields, page layouts, permission sets, validation rules, etc.
- Strong knowledge on Apex Data Loader & Demand Tools to export, insert, delete or update data from and into Salesforce
- Manage ongoing support requests and administrative needs of users
CRM Campaign Coordinator
Detroit Pistons, Palace Sports & Entertainment
09.2010 - 04.2012
- Salesforce.com Administrator
- Manage and create campaigns, reports, dashboards and accounts for multiple departments
- Assist with Sales improvements and campaigns under direction of the Vice President of Sales
- Initiate and manage Sales team training to ensure efficient knowledge transfer
- Work closely with the Sales team on a daily basis on various tasks including creating power points, graphs, spreadsheets and documents
Outside Sales Intern
Detroit Pistons, Palace Sports & Entertainment
05.2010 - 12.2010
- Sold Detroit Pistons tickets and became efficient using Salesforce and Architcs
- Responsible for 25% of night sales revenue and finished first out of eight interns over the summer
- Assisted in the assembly of sales presentation materials, sent out direct marketing mailings and distributed tickets to clients
- Volunteered to help prepare and work events for Community Relations Department and member of Team Hospitality
Education
B.A. - Mass Communications
Wright State University
Beavercreek, OH01.2009
Skills
- Microsoft Office Applications
- Salesforce
- Gearset
- Github
- Visual Studio Code
- Atlassian Applications
- Salesforce CPQ
- Oracle CPQ
- Sublime
- Salesforce Inspector
- Sourcetree
- Deployment strategies
- Agile methodology
- Release planning
- Version control systems
- Cross-functional team leadership
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Risk management
- Organizational skills
- Excellent communication
- Apex Data Loader
- DocuSign
- Demand Tools
- Dupeblocker
- ServiceNow
- ZenDesk
Certification
Certified Salesforce Administrator (2012)
Certified Salesforce Advanced Administrator (2018)
Certified Salesforce Platform App Builder (2018)
Timeline
Salesforce DevOps & Release Manager
Camping World
12.2022 - Current
Senior Salesforce Administrator
Camping World
11.2019 - 12.2022
Senior Salesforce Administrator
B3 Group, Inc
04.2019 - 11.2019
Enterprise Applications Administrator
Optiv, Inc.
06.2016 - 04.2019
Salesforce.com Administrator
Vivial
06.2013 - 05.2016
SDFC Data & Analytics Coordinator
Detroit Pistons, Palace Sports & Entertainment
05.2012 - 05.2013
CRM Campaign Coordinator
Detroit Pistons, Palace Sports & Entertainment
09.2010 - 04.2012
Outside Sales Intern
Detroit Pistons, Palace Sports & Entertainment
05.2010 - 12.2010
B.A. - Mass Communications
Wright State University
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