Kristen Mamera
Clarks Summit,PA
Summary
Proven expertise in credit analysis and risk evaluation, honed at Pinnacle Federal Credit Union, where I enhanced customer satisfaction through exceptional service. Skilled in documentation review and customer engagement, my approach has always prioritized compliance and informed decision-making. Achievements include significantly improving loan process efficiency and fostering client relationships.
Energetic and personable professional with strong aptitude for financial analysis and customer service. Possesses foundational knowledge in loan processing and credit evaluation, coupled with excellent communication and organizational skills. Committed to delivering exceptional service and facilitating positive financial outcomes for clients.
Overview
19
19
years of professional experience
Work History
Consumer Loan O
Pinnacle Federal Credit Union
11.1992 - 05.2007
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
Sales Associate
Macy's Department Store
11.1988 - 02.1992
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Business Administration
Middlesex County College
Edison, NJ05-1990
Skills
- Risk evaluation
- Documentation review
- Credit analysis
- Loan origination
- Credit scoring
- Underwriting
Timeline
Consumer Loan O
Pinnacle Federal Credit Union
11.1992 - 05.2007
Sales Associate
Macy's Department Store
11.1988 - 02.1992
No Degree - Business Administration
Middlesex County College
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