Kristen Martin
Adolphus
Summary
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Bluegrass Supply Chain Services LLC
05.2021 - Current
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Manager
Sonic Drive-In
10.2008 - 09.2017
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
Education
Associate of Science -
Brown Mackie College
05.2011
Skills
- Able to manage an organization including the functions of planning, decision-making, organizing, leading and controlling
- Capable of meeting deadlines and completing work in a timely manner
- Time Management
- Strong ability to solve problems and multi-task efficiently
- Detail Oriented
- Team Building
- Strategic Thinking and Forward Planning
- Issue and Conflict Resolution
Certification
- N.C.R.C. ACT Gold Certification
- Adult Peer Support Specialist Certification
Education and Training
other
Timeline
Supervisor
Bluegrass Supply Chain Services LLC
05.2021 - Current
Manager
Sonic Drive-In
10.2008 - 09.2017
Associate of Science -
Brown Mackie College
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