Kristen Martin
Baltimore,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Aide
Youth Works
Baltimore, MD
07.2016 - 08.2016
- Provided additional enrichment in a variety of areas for kids in elementary school with homework help, creative and dramatic activities, sports participation and similar activities.
- Emphasized positive interactions with peers and adults and assisted the primary leaders with a number of duties.
- Distributed and collected tests and homework assignments, graded homework and tests, organized and supervised games and other recreational activities.
Cashier
Hungry Harvest
Baltimore, MD
02.2017 - 06.2017
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
- Successfully sold all products including (fruits and vegetables)
- Maintained an accurate cash draw per shift.
- Packaged customer purchases in an organized fashion.
- Effectively utilized resources to successfully complete projects.
Customer Service Representative
Domino's Pizza
Baltimore, MD
02.2018 - 08.2019
- Executed tasks on the make line while processing transactions as a cashier, contributing to overall operational efficiency.
- Executed food preparation and upheld store cleanliness standards.
- Fostered customer loyalty through exceptional service and engagement. Delivered accurate cash handling to enhance transaction efficiency.
- Demonstrated proactive engagement and quick decision-making in fast-paced situations.
Enlisted Soldier
United States Military
Ft Leonardwood,MO
06.2019 - 10.2020
- Engaged with the public to address conflicts, ensuring resolution through clear communication and a professional demeanor.
- Conducted thorough assessments to detect anomalies and mitigate risks effectively.
- Achieved improved emergency response readiness through comprehensive first aid training. Enhanced team knowledge of safety protocols and relevant laws, resulting in increased preparedness for emergencies.
- Achieved operational efficiency by maintaining high physical fitness standards for patrol duties. Enhanced team performance through sustained standing periods during critical operations. Responded swiftly to incidents, contributing to overall safety and security outcomes.
Delivery Driver Helper
UPS
Baltimore, MD
11.2020 - 12.2020
- Managed end-to-end package delivery processes, maintaining high standards of service.
- Conducted thorough scanning of incoming and outgoing packages to maintain operational accuracy and streamline workflow.
- Achieved timely delivery of packages through effective sorting processes. Improved operational efficiency by implementing organized inventory systems. Enhanced team performance by fostering a collaborative work environment.
- Coordinated with customers to obtain signatures, ensuring timely processing of documentation.
- Coordinated logistics for package delivery, managing diverse sizes to meet client needs across various locations.
- Achieved efficient cargo management through effective unloading strategies. Enhanced operational flow by facilitating package organization. Contributed to overall team success in logistics operations.
- Achieved high customer satisfaction by providing friendly greetings and efficient service. Streamlined alcohol delivery processes by accurately handling signature and ID checks. Contributed to a compliant and safe delivery environment through diligent verification efforts.
- Executed scanning and photography of delivered items using phone-based delivery devices to ensure proper tracking.
- Demonstrated agility through fast-paced walking and continuous vehicle engagement to optimize operational flow.
Delivery Driver Helper
UPS
Baltimore, MD
11.2021 - 12.2021
- Managed end-to-end package delivery processes, ensuring adherence to schedules and quality standards.
- Managed scanning procedures for incoming and outgoing packages to maintain operational workflow.
- Achieved timely package sorting to facilitate prompt deliveries. Improved operational efficiency through effective inventory organization. Enhanced team collaboration to maintain high standards of workplace safety.
- Coordinated with customers to obtain signatures, ensuring timely processing of documentation.
- Coordinated logistics for package delivery, managing diverse sizes to meet client needs across various locations.
- Facilitated timely unloading of packages and optimized cargo management processes.
- Achieved high customer satisfaction by providing friendly greetings and efficient service. Streamlined alcohol delivery processes by accurately handling signature and ID checks, contributing to compliance and customer trust.
- Executed scanning and photography of delivered items using phone-based devices to enhance tracking and inventory management.
- Demonstrated agility and speed in walking and vehicle transitions to enhance workflow.
Supervisor
Piezzetta Pizza Kitchen
Baltimore, MD
04.2022 - 09.2025
- Oversaw staff activities to maintain efficient and effective shift performance.
- Assisted team in crafting various menu offerings to enhance customer experience.
- Prepared and cooked food items to ensure quality and freshness for customer satisfaction.
- Conducted thorough counts of draws to maintain operational integrity and accuracy.
- Oversaw inventory management to ensure accurate stock levels and timely order fulfillment.
- Engaged with leadership to provide updates on shift performance and challenges.
- Conducted onboarding sessions for new hires to enhance team integration and maintained order among veteran employees.
Education
High School Diploma - Agriculture
Green Street Academy
Baltimore, MD01-2018
Skills
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
- Applied advanced reading, writing, and mathematical skills to support academic and professional objectives
- Engaged with adults and children, fostering clear and impactful communication in various settings
- Monitored student behavior and applied management techniques to promote a respectful and productive classroom atmosphere
- Oversaw systematic documentation processes to facilitate efficient information retrieval and management
- Designed and implemented dynamic recreational programs to promote active participation and community engagement
- Demonstrated proficiency in cash handling, including accurate counting, reconciliation, and secure storage of funds
- Achieved timely project completions by optimizing team workflows Drove successful collaboration through employees to enhance project delivery
- Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined formatting techniques Improved user proficiency in document editing and formatting
- Achieved increased audience engagement through the design of visually compelling PowerPoint presentations
- Achieved successful project delivery through effective management of concurrent tasks Drove project success by maintaining clear communication across all levels
- Conducted inspections and repairs to uphold safety standards and prolong equipment lifespan
- Achieved improved employee proficiency through training sessions Enhanced team capabilities by implementing innovative training strategies
Timeline
Supervisor
Piezzetta Pizza Kitchen
04.2022 - 09.2025
Delivery Driver Helper
UPS
11.2021 - 12.2021
Delivery Driver Helper
UPS
11.2020 - 12.2020
Enlisted Soldier
United States Military
06.2019 - 10.2020
Customer Service Representative
Domino's Pizza
02.2018 - 08.2019
Cashier
Hungry Harvest
02.2017 - 06.2017
Aide
Youth Works
07.2016 - 08.2016
High School Diploma - Agriculture
Green Street Academy