Kristen Matthews
Hermon
Summary
Dedicated professional skilled in documentation and reporting, with a strong background in cardiac and EEG procedures. Demonstrated ability to optimize diagnostic workflows and improve patient satisfaction through clear communication and efficient service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cardiac Dual Specialty Technician
Rochester Regional Health System
Potsdam, NY
12.2021 - Current
- Operated diagnostic equipment to assess patient conditions and ensure accurate results.
- Collaborated with healthcare teams to develop tailored treatment plans for diverse patient needs.
- Assisted in the implementation of quality assurance protocols to enhance service delivery.
- Trained new staff on technical procedures and safety compliance measures within the department.
- Streamlined workflow processes to reduce turnaround times for diagnostic testing and reporting.
- Increased customer satisfaction through timely completion of service requests and clear communication of technical information.
- Optimized workflow by organizing tools and maintaining a clean work environment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired and replaced worn and damaged components.
- Operated EEG equipment to conduct diagnostic procedures for patients.
- Collaborated with healthcare teams to ensure comprehensive patient care during testing.
- Educated patients on EEG procedures, alleviating concerns and enhancing comfort levels.
- Maintained equipment calibration and functionality, ensuring optimal performance standards.
- Monitored patients throughout procedures, addressing any immediate needs or concerns.
- Implemented quality control measures to improve accuracy of test results and reporting.
- Assisted in training new technicians on operational protocols and best practices in EEG technology.
- Applied electrodes on predetermined areas and monitored [Type] performance.
- Reduced instances of repeat testing by meticulously reviewing electrode placements before beginning each session.
- Stocked supplies to maintain functional space for safe procedure delivery.
- Implemented strict infection control measures during all procedures, protecting both patients and staff from potential harm.
- Provided training and support to new EEG Technicians, sharing best practices for test administration and data analysis.
- Evaluated clinical response and mental status of patient during testing procedure.
- Streamlined data collection processes for accurate reporting and analysis of EEG results.
- Managed appointment scheduling efficiently to accommodate high patient volume while minimizing wait times.
- Conducted electrocardiograms to assess cardiac health and identify abnormalities.
- Maintained EKG equipment, ensuring proper function and adherence to safety protocols.
- Educated patients on EKG procedures, alleviating concerns and ensuring comfort during tests.
- Trained new staff on EKG techniques and departmental protocols for improved workflow.
- Monitored patient vitals during tests, responding promptly to any signs of distress or irregularities.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Monitored patient activity during stress test to record data.
- Educated patients on testing and preparation steps prior to procedure.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
- Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
- Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Minimized errors in test results by thoroughly cleaning electrodes before each use, ensuring optimal contact with skin during testing.
Nurse Aide
St. Lawrence Health System
Potsdam, NY
12.2020 - 10.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas, adhering to health protocols.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Documented patient information accurately in electronic health records systems.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Personal Home Care Aide
Self Employed
Varies
05.2018 - 10.2021
- Provided personal care assistance, including bathing, grooming, and dressing for clients with varying needs.
- Assisted clients with mobility and transfer activities to enhance independence and safety.
- Administered medications as prescribed and monitored client health status for changes.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Trained new aides on best practices for patient care and safety protocols to ensure quality service delivery.
- Facilitated effective communication between clients, families, and medical teams to ensure cohesive care strategies.
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
- Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients'' temporary or permanent changes in needs.
- Administered medication according to prescribed schedules, ensuring proper dosages were taken on time.
- Proactively identified potential health risks within the home environment and implemented preventive measures accordingly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted with end-of-life care.
Education
High School Diploma -
Potsdam Central High School
Potsdam01-2001
Skills
- Advanced repair techniques
- Electrical systems
- Software configuration
- System diagnostics
- Problem-solving
- Attention to detail
- Works Well Under Pressure
- Critical thinking
- Health and safety regulations
- Documentation and reporting
Certification
- NCET - ECG Technician
Languages
English
Full Professional
Timeline
Cardiac Dual Specialty Technician
Rochester Regional Health System
12.2021 - Current
Nurse Aide
St. Lawrence Health System
12.2020 - 10.2021
Personal Home Care Aide
Self Employed
05.2018 - 10.2021
High School Diploma -
Potsdam Central High School