KRISTEN MAXFIELD
Canandaigua,NY
Summary
Dynamic Executive Assistant & Operations partner with 10+ years supporting C-suite and senior leaders across financial services, technology, media, and education. Known for mastering complex calendars, global travel, and executive communications while driving process improvements, website launches, and automation that save time and reduce costs. Trusted for discretion, judgment, and end-to-end ownership of high-stakes projects.
Overview
20
20
years of professional experience
Work History
Executive Assistant
Trade News Service
03.2023 - Current
- Led creation and relaunch of the corporate website (tradenewsservice.com), expanding digital footprint and enhancing company value.
- Designed and implemented workflow processes that improved productivity and reduced bottlenecks across teams.
- Introduced AI-driven automations to streamline admin tasks, increasing efficiency and freeing executive time.
Business Coordinator
Just Bounce ROC
03.2023 - Current
- Drove a strategic business model shift to year-round rentals, producing a 380% increase in corporate market rentals within one year.
- Managed multi-workstream projects that improved customer loyalty by 15%; built and maintained a performance database for ongoing insights.
- Analyzed market data to reset pricing, contributing to a 20% increase in sales volume.
- Co-built and launched the company website (justbounce.us), extending brand reach.
Vocal Music Teacher
Avon Central School District
07.2022 - Current
- Coordinated 120+ rehearsals annually; optimized logistics to achieve a 100% increase in participant satisfaction ratings.
- Created event programs drawing 800+ attendees per performance, elevating community engagement.
- Led comprehensive training for diverse ensembles; audience evaluations reported 90%+ positive feedback.
Business Owner • Music Director • Vocal Coach
Maxfield Music
02.2015 - Current
- Produced music events with 30% YoY attendance growth and community visibility.
- Designed immersive industry experiences; 85% of students reported increased creative confidence.
- Curated showcases with 50% audience growth; gained coverage in local media and industry publications.
- Partnered with industry professionals to host events with 100+ attendees, leading to five collaborative projects.
Music Teacher
Bay Trail Middle School & Penfield High School
08.2020 - 06.2022
- Built a fully online vocal music program (grades 6–8) with 100% retention and +30% participation (2020–2021).
- Rebuilt the Vocal Jazz Ensemble, doubling enrollment (+100%) in nine months.
- Launched a Middle School Vocal Jazz pipeline that improved transition rates to HS ensembles by 25%.
Office Manager & HR Assistant
ITX Corp.
05.2014 - 09.2015
- Overhauled onboarding to improve first-year retention by 20%; managed logistics for trainings increasing performance metrics by 15%.
- Maintained benefits records and guided employees through enrollment for clarity and satisfaction.
Executive Assistant to MD & Global Head of Diversity & Inclusion
Credit Suisse
03.2013 - 03.2014
- Managed complex executive calendars across time zones; prioritized high-value meetings and stakeholder access.
- Executed itineraries for 50+ business trips annually, cutting travel costs by 20% while improving convenience.
Executive Assistant, North America Service Delivery Leadership Team
Sutherland Global Services
08.2010 - 11.2011
- Coordinated distribution of 6,000 holiday cards, boosting engagement metrics by 20%.
- Built executive presentations and optimized office operations, reducing meeting prep time by 40%.
Executive Assistant to VP & three AVPs
ACI Capital Co., LLC
03.2008 - 08.2009
- Streamlined capital call collections, reducing processing time by 25% and improving financial reporting accuracy.
- Coordinated cross-team efforts to resolve operational issues, cutting task resolution time by 20%.
Executive Assistant to CEO
Arabesque Recordings, LLC
08.2005 - 03.2008
- Managed artist & stakeholder communications, increasing submission accuracy by 35% and overall satisfaction.
- Prepared and released albums for artists including Tim Collins, Steve Wiest, Charles McPherson, and Chico Freeman.
- Assisted in launching parent company Showbuyer.com, expanding the company’s digital footprint.
Education
Master of Science - Music Education
Nazareth University
Rochester, NY05.2020
Bachelor of Music - Jazz Vocal Performance
University of the Arts
Philadelphia, PA05.2005
Skills
- Executive Support: complex calendar orchestration, board/leadership prep, inbox & gatekeeping, meeting logistics, notes & follow-through
- Travel & Expenses: multi-city itineraries, vendor coordination, policy compliance, reconciliation & reporting
- Tools: Google Workspace, Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, Publisher), Canva, AI-driven automation tools
- Soft Skills: communication, problem-solving, organization, confidentiality, integrity, adaptability, collaboration, attention to detail, time management
- Document handling
- Meeting planning
Accomplishments
- 380% growth in corporate rentals via year-round model; 20% sales volume lift from data-driven pricing.
- 20% travel cost reduction and 25% faster expense reconciliation with 98% accuracy.
- Website relaunches for two organizations, materially expanding brand reach and credibility.
- Built high-scale logistics (120+ rehearsals/year; 800+ attendee events) with top satisfaction scores.
Timeline
Executive Assistant
Trade News Service
03.2023 - Current
Business Coordinator
Just Bounce ROC
03.2023 - Current
Vocal Music Teacher
Avon Central School District
07.2022 - Current
Music Teacher
Bay Trail Middle School & Penfield High School
08.2020 - 06.2022
Business Owner • Music Director • Vocal Coach
Maxfield Music
02.2015 - Current
Office Manager & HR Assistant
ITX Corp.
05.2014 - 09.2015
Executive Assistant to MD & Global Head of Diversity & Inclusion
Credit Suisse
03.2013 - 03.2014
Executive Assistant, North America Service Delivery Leadership Team
Sutherland Global Services
08.2010 - 11.2011
Executive Assistant to VP & three AVPs
ACI Capital Co., LLC
03.2008 - 08.2009
Executive Assistant to CEO
Arabesque Recordings, LLC
08.2005 - 03.2008
Bachelor of Music - Jazz Vocal Performance
University of the Arts
Master of Science - Music Education
Nazareth University
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